Heather Rice

Dedicated and dependable customer service professional with experience in customer service, inventory, medical office administration, insurance, telephone support, and working with children. Known as a people person with strong communication skills and a commitment to helping others. Seeking a part-time remote position in customer service, virtual support, scheduling, or administrative assistance.

Inventory & Customer Service - Post Oak Club - Houston, TX

(2017-02 - 2024-03)

• Provided customer service and assistance to members and guests.
• Managed inventory and helped maintain accurate records.
• Communicated with customers and coworkers to resolve questions and concerns.
• Maintained a professional and welcoming environment.
• Demonstrated reliability, dedication, and attention to detail.

Customer Service Representative - Spring Branch Memorial fClub - Houston, TX

(2016-03 - 2017-02)

• Assisted customers and members with questions and requests.
• Provided friendly and professional customer service.
• Handled day-to-day customer interactions and administrative responsibilities.

Substitute Teacher - Houston Independent School District, Ashford Elementary School - Houston, TX

(2004-02 - 2008-01)

• Supervised elementary school students when their regular teacher was absent.
• Assisted students with classroom assignments and schoolwork.
• Followed lesson plans and maintained a positive classroom environment.
• Communicated effectively with students and school staff.

Medical Office / Insurance - Dr. David Luethcke, Memorial City - Houston, TX

(1996-04 - 2000-02)

• Checked patients in and assisted with front-office responsibilities.
• Worked with insurance information.
• Answered and managed telephone calls.
• Assisted patients with questions and administrative needs.

Patient Check-In - Town & Country Surgery Center - Houston, TX

(1995-05 - 1996-01)

• Checked patients in for appointments and procedures.
• Assisted with front-desk responsibilities.
• Communicated with patients in a professional and courteous manner.

Associate's Degree - Business - Houston Community College