Heather Taylor

Versatile Professional with over 15 years of experience in high-stakes, people-centered environments. Expert in service delivery, client relations, and cross-functional team leadership. Proven track record in time management and meticulous attention to detail, with a focus on delivering efficient solutions and maintaining high operational standards in fast-paced settings.

Willing to relocate to: Corvallis, OR - Salem, OR

Cashier at West Albany Towne Pump (2024-11 – 2026-02)

• Assisted in inventory stocking, rotation, and organization to ensure product freshness and accuracy.
• Built displays and kept the sales floor well maintained.
• Maintain accurate cash register balances, ensuring financial accuracy and accountability.
• Collaborate with team to streamline service, leading to improved customer interactions.
• Implement effective problem-solving techniques to address customer queries promptly.

Certified Clinical Hemodialysis Technician at Davita (2022-06 – 2024-03)

• Operated dialysis machines ensuring patient safety and comfort, enhancing treatment efficacy.
• Monitored patient vitals and adjusted treatment plans, at discretion of RN, leading to improved health outcomes.
• Collaborated with healthcare teams to optimize patient care, fostering a supportive environment.
• Streamlined dialysis protocols to enhance patient throughput, contributing to noticeable improvements in overall clinic efficiency.

Certified Clinical Hemodialysis Technician at Fresenius Medical Care (2020-07 – 2021-09)

• Monitored and adjusted dialysis machines, ensuring optimal patient care and safety.
• Educated patients on treatment procedures, enhancing their understanding and comfort.
• Collaborated with healthcare team to improve service efficiency and patient outcomes.
• Maintained accurate records, contributing to streamlined operations and regulatory compliance.
• Resolved equipment malfunctions promptly, minimizing treatment interruptions.

Travel Certified Clinical Hemodialysis Technician at Quik Travel Staffing (2018-09 – 2020-07)

Traveled to various locations, mostly in Oregon, for generally 13 week assignments

• Managed dialysis sessions for patients, enhancing care efficiency and patient satisfaction.
• Collaborated with healthcare teams to improve treatment protocols and patient outcomes.
• Ensured equipment readiness and compliance, reducing downtime and enhancing service delivery.
• Provided compassionate care during dialysis sessions, building patient trust and fostering a positive treatment environment.

Hemodialysis Patient Care Technician at Davita (2013-10 – 2018-09)

• Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments and procedures.
• Educated patients on their condition and prescribed treatment.
• Provide excellent care with empathy to patients and their families.
• Trained new staff on the treatment floor while building strong team relationships.
• As a Master Mixologist, led advanced training for new and existing staff on the technical operations of the water room.

Phlebotomist at Talecris Plasma Resources (2010-12 – 2013-09)

• Conducted precise venupuntures, ensuring donor comfort and safety.
• Managed donor records, contributing to streamlined operations and improved data accuracy.
• Trained new staff on procedures, fostering a collaborative environment, and boosting team performance.
• Provided compassionate care during plasma donation processes, ensuring comfort and trust for repeat donors.

Trade school in Medical Assisting – Tongue Point Job Corps (2009-03 – 2010-06)

High school diploma or GED in GED – Chemeketa Community College (2008-01 – 2008-01)