Program Coordinator/IT Instructor at San Diego Futures Foundation (2023-06 – Present)
- Deliver digital literacy and cybersecurity training to diverse community members across libraries and community centers in San Diego.
- Design and present engaging lessons on topics such as internet safety, smartphone security, and online privacy for adult learners.
- Instruct high school students in CompTIA A+ curriculum, helping them build foundational IT skills and prepare for certification.
- Coordinate and manage community-based programs, including scheduling, attendance tracking, and reporting outcomes.
- Develop and update curriculum materials to ensure content remains relevant, practical, and easy to understand.
- Provide one-on-one technical assistance during open lab sessions, troubleshooting devices and guiding users.
- Collaborate with team members and community partners to expand program reach and improve service delivery.
IT Infrastructure Technician at CBX (2022-08 – 2022-12)
- Installed and configured security camera systems and structured cabling (Ethernet/RJ45).
- Used toner/probe tools to trace and identify network ports and connections.
- Organized and maintained server rooms, improving cable management and system accessibility.
- Assisted in ensuring reliable network connectivity and infrastructure performance.
Dispatch Assistant at Amazon (2019-09 – 2021-04)
- Coordinated delivery operations by assisting drivers with route assignments and load organization.
- Monitored delivery routes in real time and provided troubleshooting support to drivers.
- Supported drivers in resolving technical issues with delivery devices (Rabbit system).
- Help ensure timely and efficient package delivery through strong communication and problem-solving.
Sales Associate at Sunglass Hut / Luxottica (2017-06 – 2018-06)
- Consistently contributed to meeting and exceeding sales goals through strong customer engagement.
- Delivered personalized recommendations based on customer needs and product knowledge.
- Educated customers on lens options, features, and brand differences.
- Promoted store donation campaigns and increased customer participation.
- Processed transactions and maintained organized, visually appealing displays.
