Hector Montes

Dependable and versatile professional with extensive experience across security, plumbing/construction, facility maintenance, and customer service. Proven track record of maintaining secure environments, performing skilled mechanical and carpentry work, and delivering high-quality customer care in fast-paced healthcare and residential settings. Known for strong problem-solving abilities, high attention to safety, and fluent bilingual communication in English and Spanish.

Security Officer at Cedars-Sinai Medical Center (2019-07 – Present)

• Maintain a secure and safe environment for patients, visitors, and hospital staff across medical center facilities.
• Conduct regular patrols, monitor access control points, and respond promptly to security alarms or emergency incidents.
• Professionally de escalate high-stress situations while strictly adhering to hospital safety policies and regulatory guidelines.
• Assist visitors and patients with directions and navigation while maintaining high visibility to deter unauthorized activity.
• Prepare detailed incident reports and collaborate effectively with clinical teams, administration, and local law enforcement.

Front Desk Receptionist | Customer Service at Cedars-Sinai Medical Center (2022-12 – Present)

• Greet and check in visitors, managing computer systems to locate patient information and room assignments.
• Provide navigation assistance to patients and visitors throughout the facility.
• Utilize bilingual language skills (English/Spanish) to assist non-English speaking visitors effectively.

Plumbing Finisher | Pipefitter at Ampam Parks Mechanical (2017-02 – 2019-07)

• Installed, inspected, and finalized gas and domestic water piping systems for large-scale multi-family residential and commercial developments.
• Mounted and connected plumbing fixtures, shut-off valves, water lines, and gas appliances according to mechanical blueprints and building code standards.
• Performed pressure tests on gas and water lines to verify system integrity and fix leaks prior to final municipal inspections.
• Utilized specialized hand and power tools safely while strictly maintaining job site safety protocols.

General Handyman at Carpio Apartments (2018-05 – 2023-05)

• Repaired leaking faucets, clogged toilets, hand sinks, and other facility equipment to keep property operating smoothly.
• Restored damaged building interiors, installed security cameras, drywall, and acoustical elements.
• Inspected and maintained grounds, common areas, and waste disposal systems to maximize cleanliness for tenants.
• Identified necessary structural repairs and notified management regarding major operating system requirements.

Caregiver at Carpio Care (2019-07 – Present)

• Provided comprehensive daily care for elderly clients, managing schedules and coordinating needs with family and medical staff.
• Transported clients to medical appointments and community events to support health and social engagement.
• Handled meal planning, grocery shopping, meal preparation, and light housekeeping duties.

Driver / Delivery Partner at Uber / Rideshare & Delivery (2018-07 – 2022-12)

• Provided safe, reliable transportation and food delivery services with a strong focus on passenger safety and customer satisfaction.
• Maintained a high customer satisfaction rating through professional communication, punctuality, and respectful service.

Construction Laborer at Montes Construction (2013-05 – 2016-12)

• Assisted electrical, plumbing, and carpentry teams with basic and semi-skilled tasks.
• Prepared job sites and enforced safety by erecting scaffolding, fencing, and temporary protective structures.
• Loaded, unloaded, and organized trucks with job materials, maintaining accurate inventory counts.

Lead Installer at Corporate Office Furniture (2011-03 – 2013-02)

• Resolved inspection deficiencies and performed maintenance and repairs to meet strict company quality standards.
• Assisted with rough and finish carpentry projects, planned tool/equipment requirements, and processed work orders.

Assembler at Affordable Furniture (2010-12 – 2011-03)

• Assembled furniture components using hand and power tools in compliance with sales orders.
• Inspected and tested finished products to ensure alignment with quality tolerances.

High School Diploma – Los Angeles.Mycareerhs.com (2023 – 2024)