Mohammad Shehadeh

Service-oriented professional with experience in security operations, delivery driving, customer service, and field service. Skilled in maintaining safety, monitoring property, responding to incidents, documenting activities, communicating with customers and management, and following established procedures. Strong ability to remain professional in challenging situations, manage time effectively, navigate efficiently, and provide dependable service.

Security Officer at Allied Universal (2025-03 – Present)

Protect client property, employees, customers, and visitors through professional security services.

• Conduct interior and exterior patrols to identify safety, security, and maintenance concerns.
• Monitor entrances, exits, parking areas, and surrounding property to deter unauthorized activity.
• Detect, document, and report suspicious behavior, safety hazards, disturbances, and policy violations.
• Respond to security incidents and concerns calmly while maintaining a safe and controlled environment.
• Follow site procedures, post orders, client requirements, emergency protocols, and company policies.
• Communicate professionally with clients, employees, visitors, supervisors, and law enforcement.
• Prepare accurate and detailed incident reports documenting observations, events, individuals involved, and actions taken.
• Use professional communication and conflict-management techniques to help de-escalate challenging situations.
• Maintain a visible security presence to deter trespassing, property damage, and unauthorized activity.
• Monitor and document site activity using established security procedures and available resources.
• Promote a safe environment by identifying and reporting security concerns in a timely manner.

Delivery Driver at Amazon DSP (2022-07 – 2024-01)

• Safely transported customer packages while following traffic laws and company safety procedures.
• Completed delivery routes efficiently while maintaining accurate delivery records.
• Inspected assigned vehicles and followed procedures for loading, unloading, securing, and maintaining equipment.
• Communicated with dispatch regarding route delays, delivery issues, and customer concerns.
• Used navigation systems to plan and complete routes efficiently.
• Maintained detailed records of mileage, deliveries, and fuel consumption.

Sandwich Artist at Subway (2020-01 – 2021-08)

• Provided friendly and efficient customer service while accurately preparing customer orders.
• Prepared sandwiches, salads, soups, beverages, and other menu items according to company standards.
• Followed food-safety and sanitation procedures to prevent contamination and maintain a clean work environment.
• Operated POS and cash-register systems to process cash, credit-card, check, and voucher payments.
• Maintained cleanliness of food-preparation areas, dining areas, counters, equipment, and floors.

Technician at DISH Network Corp. (2018-02 – 2020-01)

• Conducted customer site surveys to determine appropriate equipment placement and installation requirements.
• Diagnosed customer equipment and system issues and provided solutions to improve service performance.
• Performed diagnostic testing on set-top boxes, modems, routers, amplifiers, and related equipment.
• Installed and serviced equipment while following company safety procedures.
• Safely performed fieldwork involving ladders, elevated work areas, electrical components, and customer property.
• Communicated with customers regarding installation, troubleshooting, and service-related issues.

High School Diploma – Rawdat Al-Ma'aref Schools and College