Hector Valencia

Dependable and motivated professional with experience in operations, work-order coordination, customer service, and fast-paced environments. Strong attention to detail with the ability to prioritize tasks, follow instructions, maintain accurate records, and complete work efficiently. Experienced in handling multiple orders and requests while meeting company standards and deadlines. Bilingual in English and Spanish and prepared to learn warehouse procedures, equipment, and inventory systems.

Authorization Supervisor / Customer Service Supervisor at LIBERTY HOME GUARD HOME WARRANTY (2024-01 – 2026-12)

• Managed a high volume of service requests and work orders while maintaining accuracy and organization.
• Reviewed work orders to verify information and ensure the correct services were assigned.
• Coordinated technicians and scheduled work according to job requirements and availability.
• Monitored completed jobs and verified that work met company standards.
• Processed repair and replacement authorizations while following established procedures.
• Maintained detailed records and updated information using computer-based systems.
• Prioritized multiple tasks while working under time-sensitive conditions.
• Communicated with different departments and field personnel to keep work moving efficiently.
• Identified and resolved issues that could delay completion of assigned work.
• Maintained consistent productivity and attention to detail in a busy operating environment.

Customer Service Representative / POS Support at CUSTOMER SERVICE / POS SUPPORT (2020-01 – 2023-12)

• Processed customer transactions and information accurately using POS and computer systems.
• Assisted with technical and operational issues while maintaining efficient service.
• Followed company procedures when processing transactions and resolving problems.
• Handled multiple requests while maintaining accuracy and professionalism.
• Worked independently and with team members to complete daily responsibilities.
• Adapted quickly to new systems, procedures, and workplace requirements.

High School Diploma – CEAD