Helen Dalere

Assumed and directed clinical management, ensuring optimal functioning of the practice. Collaborated with physicians and practice support staff to foster a team environment focused on patient care service excellence. Performed work accurately and thoroughly, meeting standards, identifying and appropriately handling problems, and maintaining positive and professional relationships.

Practice Nurse Manager - PennMedicine Princeton Medicine Physicians - Plainsboro, NJ

(2018-05 - 2024-09)

• Assumed and directed clinical management, ensuring optimal functioning of the practice.
• Collaborated with physicians and practice support staff to foster a team environment focused on patient care service excellence.
• Performed work accurately and thoroughly, meeting standards, identifying and appropriately handling problems, and maintaining positive and professional relationships.
• Managed clinical staff by assigning tasks, delegating responsibilities, and overseeing performance.
• Optimized staffing to maximize productivity and efficient staff utilization.
• Coordinated monthly work schedules for the floor and nursing staff.
• Monitored the quality of care and staff performance, identifying areas for improvement.
• Ensured compliance with new policies and regulations, conducting licensure verification for nurses and certification for CMAs.
• Maintained and ensured safe and clean working environment by doing EOC rounds weekly.
• Responded to Risk Management inquiries and reported incidents/accidents in the patient safety net (MIDAS).
• Collaborated with internal and external leaders to identify and implement improvements in service and care.
• Supported physicians, performs procedures, administers medications and immunizations in accordance with standards.
• Conducted weekly huddles with CMA supervisor, CMAs, and nurses.
• Developed protocols and procedures to enhance staff productivity.
• Oversaw departmental orientation and training for new staff members.
• Served as a resource and mentor for staff regarding continuing education and learning opportunities.
• Conducted yearly competency assessments on all clinical staff.
• Ensured all clinical staff comply with AME in a timely manner.
• Processed and approved payroll for all clinical staff.
• Ordered vaccines, specialty supplies, and medical equipments for the practice.
• Responded to billing department inquiries and ensures timely receipt of items in Lawson.
• Prepared and submitted applications to NJDOH for CLIA license and renewal.
• Offered performance coaching, counseling, and implemented disciplinary actions, including performance improvement plans when necessary.
• Prepared and conducted introductory and annual employee reviews/goals.
• Responded to call-outs and emergency staff calls, adjusting staffing accordingly.
• Followed up with providers on timely closure of patients' charts.
• Addressed patients' concerns and implemented service recovery promptly.
• Communicated new policies and regulations and ensured staff members are compliant.
• Investigated and addressed complaints, issues, or concerns from patients, providers, and Patient Relations department in a timely manner.

Senior Site Nurse Administrator - Newark Community Health Centers (Federally Qualified Health Centers-FQHC) - East Orange, NJ

(2016-11 - 2018-04)

• Oversaw day-to-day site operations, managing staffing and reviewing clinical assignments for optimal coverage.
• Ensured accuracy and coverage in provider schedules across all departments.
• Initiated nursing interventions to enhance patient outcomes and ensure safety.
• Conducted regular audits (daily, weekly, and monthly) for performance improvement.
• Triaged cases, recommending timely referrals to appropriate healthcare agencies.
• Coordinated wellness screenings, health promotion, and care coordination follow-ups.
• Provided patient education for health promotion and injury prevention.
• Acted as a liaison for healthcare professionals and served as a clinical mentor.
• Ensured staff training, evaluation, and adherence to compliance policies and procedures.
• Contributed to department meetings, setting goals within budgetary and policy frameworks.
• Addressed complaints through investigation and appropriate corrective actions.
• Organized and maintained clinical supplies, equipment, and medication inventory.
• Proficient in MS Office and experienced with EMR tools (Epic, eClinical Works, GE Centricity).

Administrative Nursing Supervisor - East Orange General Hospital - East Orange, NJ

(2011-08 - 2018-09)

• Stepped into administrative role during Chief Nursing Officer's absence, overseeing staff development, in-services, and incident/problem evaluation.
• Managed emergencies, ensuring patient and staff safety by taking prompt actions.
• Assessed and adjusted staffing on assigned units based on patient acuity and available personnel.

Off Tour Supervisor - VA Health Care Services of New Jersey - Lyons, NJ

(2016-05 - 2016-11)

• Assumed administrative responsibility in the absence of the Administrator on-call.
• Responded to all emergencies and take necessary actions to ensure safety for patients and staff.
• Evaluated incidents and problems requiring administrative decisions.
• Addressed complaints by investigating incidents and taking appropriate corrective action.
• Responsible for staff development and in-services.
• Initiated nursing interventions to improve patient outcomes and secure the safety of patients and staff.
• Reviewed daily unit assignments to ensure appropriate staff coverage and utilization of staff.
• Evaluated and adjusted staffing on assigned units based on patient acuity and available personnel.
• Served as clinical mentor, provided staff education, ensured clinical competencies of staff, and identified areas in need of improvement.
• Participated in department meetings, the setting of goals, and objectives with budgetary, equipment, manpower, and policy framework.

Assistant Practice Director/Clinical Nurse Manager – Dept. of Medicine and Medical Sub-Specialty - University Hospital - Newark, NJ

(2011-11 - 2016-05)

• Provided management of day-to-day operations of the practice.
• Responsible for daily staffing and reviewed daily clinical assignments to ensure appropriate staff coverage and utilization of staff.
• Initiated nursing interventions to improve patient outcomes and secure the safety of patients and staff of the department.
• Triaged cases recommending appropriate and timely onward referral to appropriate healthcare agencies.
• Coordinated wellness screening, health promotion, and followed up coordination of care.
• Responsible for case management and referral to appropriate healthcare agencies.
• Provided patient education to facilitate health promotion and injury prevention.
• Acted as the liaison for other health care professionals.
• Served as clinical mentor, provided staff education, ensured clinical competencies of staff, and identified areas in need of improvement.
• Ensured that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.
• Participated in department meetings, setting of goals, and objectives with budgetary, equipment, manpower, and policy framework.
• Addressed complaints by investigating incidents and taking appropriate corrective action.
• Organized and maintained adequate inventory of clinical supplies, equipment and medications.
• Communicated pertinent information to Practice Director and staff.

Clinical Instructor/Nurse Educator/Skills Lab Instructor - Seton Hall University - South Orange, NJ

(2009-10 - 2011-05)

• Supervised nursing students (undergraduate and graduate levels) in the clinical areas
• Instructed and provided mentorship to nursing students.
• Participated in program and course evaluations, as well as clinical site evaluations.

Administrative Nursing Supervisor - Clark Nursing & Rehabilitation Center - Clark, NJ

(2009-05 - 2011-07)

• Assumed administrative responsibilities in the absence of the Director of Nursing.
• Responsible for staff development and in-services.
• Evaluated incidents and problems requiring administrative decisions.
• Responded to all emergencies and took necessary actions to ensure safety for patients and staff.
• Evaluated and adjusted staffing on assigned units based on patient acuity and available personnel.

Nursing Educator / Clinical Instructor - Lincoln Technical Institute - Edison, NJ

(2009-05 - 2011-05)

• Instructed and provided mentorship to nursing students in the LPN Program.
• Oversaw and guided nursing students across various clinical sites.
• Participated in program and course evaluations as well as clinical site evaluations.

RN Administrator/Nursing Supervisor – Ambulatory Care, Acute Care, Long Term Care & Rehab. Center, Correctional Health Services - Troy Professional Services - Edison, NJ

(2001-06 - 2009-03)

• Handled the daily operations of the company and assumed administrative responsibility for the company.
• Responsible for implementing the company's marketing plan.
• Performed the role of a Nursing Supervisor in the ambulatory care, acute care, long term care and correctional health care settings.
• Worked as a preceptor to all new personnel.
• Responsible for nurse recruitment and retention.
• Overseeing staffing and scheduling responsibilities.
• Managing staff development and conducting in-service programs.
• Complied with all organizational policies and procedures, ensuring effective communication and implementation.

Assistant Director of Nursing – Long Term Care & Rehab. Center - Roosevelt Care Center - Edison, NJ

(2000-02 - 2001-06)

• Assumed administrative responsibility in the absence of the Director.
• Responsible for Staff Development, Staffing, and Nursing Recruitment Departments.
• Responsible for staffing, scheduling, orientation, staff development, etc.
• Performed the role of a preceptor in the clinical areas.
• Assisted the unit managers on staff evaluation and provided administrative coordination of nursing activities with other departments.
• Responsible for nurse recruitment and retention.
• Responded to all emergencies and took necessary action to ensure patient/family and staff safety.

Patient Care Coordinator – Trauma Hospital of New Jersey - University of Medicine and Dentistry of NJ - Newark, NJ

(1999-03 - 2000-10)

• Assumed administrative responsibility in the absence of the Administrator on call.
• Evaluated incidents/problems requiring administrative decisions, responded to all emergencies and (ie. Codes, alarms, power failure, etc.) and took appropriate action to ensure patient/family and staff safety.
• Handled drug-related customer questions, complaints and reporting of adverse drug events.
• Reviewed patient medical profiles, signs and symptoms to detect and rule out adverse drug reactions and interactions.
• Provided verbal and written responses to product specific medical inquiries to consumers and healthcare professionals.
• Assisted the Nurse Managers on staff evaluation.
• Responded to community and press media inquiries.
• Evaluated and adjusted staffing on assigned units based on patient acuity and available personnel.
• Provided effective administrative coordination of nursing activities with other departments.

Occupational Health Nurse (Corporate) - General Motors Corporation - Linden, NJ

(1999-05 - 2000-05)

• Handled the daily operation of the medical department including managerial responsibility of scheduling, staffing, payroll, etc.
• Provided medical services to employees injured on the job and coordinated plan of care.
• Provided advice to line managers and HR on the expected length of absence of an employee, their capability to return to work and reasonable adjustments.
• Managed cases from date of referral to sustained return to work, following up with individuals as required and updating line managers/HR on the outcome of the interventions.
• Triaged cases recommending appropriate and timely onward referral to appropriate healthcare agencies.
• Worked as a preceptor to all new hires.
• Assisted physicians with certain procedures, administered medications, and immunizations.
• Performed venipuncture, EKG, PFT's, drug screens, etc.
• Coordinated wellness screening, health promotion, and followed up coordination of care.
• Performed physical assessment and emergency triage.
• Responsible for case management and referral to appropriate healthcare agencies.
• Assisted the unit managers on staff evaluation and provided administrative coordination of nursing activities with other departments.
• Responsible for nurse recruitment and retention.
• Responded to all emergencies and took necessary action to ensure patient/family and staff safety.

Charge Nurse – Urgent Care Center - Edison Emergi-Med - Edison, NJ

(1999-03 - 2001-02)

• Handled the daily operation of the urgent care center including managerial responsibility of staffing, scheduling, recruitment, etc.
• Performed the role of a preceptor to all newly hired nursing personnel.
• Assisted physicians with certain procedures, administered medications/immunizations, performed venipuncture, EKG, drug screens, and PFT's.
• Provided medical care to patients from all age groups (from birth to geriatrics).
• Provided medical services to patients and employees injured on the job and coordinated plan of care.
• Coordinated health screenings, recording results, and followed up coordination of care.
• Provided verbal and written responses to product specific medical inquiries to consumers and healthcare professionals.
• Handled drug-related customer questions, complaints and reporting of adverse drug events.

Nurse Manager – Union County Jail - Runnells Specialized Care Hospital Union County Jail Medical Department - Berkeley Hts., NJ

(1998-03 - 1999-03)

• Provided medical services to approximately 1500 inmates including daily medication runs, assessments, and transcribing physician's orders.
• Assisted with clinic calls and emergency triage.
• Worked as a preceptor to all newly hired employees: RN's, LPN's, CNA's, and Medical Assistants.
• Responsible for overseeing the medical department.

Nurse Manager – Ambulatory Care Center - Ambulatory Care Center of Union Hospital Family Health Center of Union Hospital - Elizabeth, NJ

(1993-03 - 1998-03)

• Handled the daily clinical operations of the ambulatory care center.
• Responsible for staffing, scheduling, payroll, and orientation.
• Performed triage assessments and monitored patient flow.
• Responsible for the supervision of RN's, LPN's, Medical Assistants, and Per Diem & Agency Nursing Personnel.
• Responsible for staff development and in-services.
• Assisted with the expansion of specialty services.
• Performed the role of a preceptor to all new employees such as RN's, LPN's, and Medical Assistants.
• Provided verbal and written responses to product specific medical inquiries to consumers and healthcare professionals.
• Conducted regular nursing meetings, coordinated health screenings, and followed up coordination of care.

Charge Nurse – Telemetry Unit - St. Elizabeth Hospital - Elizabeth, NJ

(1989-05 - 1994-10)

• General nursing skills including responsibilities of charge and acting head nurse.
• Provided medical care/services to patients with cardiac condition.
• Provided verbal and written responses to product specific medical inquiries to consumers and healthcare professionals.
• Assisted physicians with certain procedures such as cardioversion, stress testing.
• Responsible for scheduling and staffing.
• Worked as a preceptor to new employees.

Occupational Health Nurse/Charge Nurse - Coca-Cola /San Miguel Corporation - Manila, Philippines

(1988-05 - 1989-05)

• Provided medical care and services to employees with work related injuries.
• Performed physical assessment and emergency triage.
• Administered medications, performed venipuncture, EKG, PFT's, and drug screens.
• Responsible for case management and referral to appropriate health care agency.
• Responsible for staffing and scheduling.
• Performed the role of a preceptor to new employees and agency personnel.

Senior Staff Nurse – ICU-Recovery Room - Al-Hada Military Hospital - Taif, Saudi Arabia

(1980-06 - 1988-05)

• Administered care to patients in MICU, NICU, SICU, Burn Unit, and Neonatal ICU/PICU

Staff Nurse Operating/Recovery Room - Hospital of Manila - Manila, Philippines

(1979-05 - 1980-05)

• Provided pre and post-operative care to patients undergoing surgical procedures.

Public Health Nurse - Rural Health Center - Manila, Philippines

(1978-03 - 1979-05)

• Provided medical care and services to patients from all age groups.
• Assisted patients with home deliveries under the direction of the midwife on-call.
• Provided health education to parents and children and performed home visits, health screenings, and evaluations.

Bachelor of Science - Nursing - University of Northern Philippines (1973 - 1978)

Master of Science - Nursing - Far Eastern University, Philippines (1978 - 1980)