Helen Ingels

Authorized to work in the US for any employer

Surgical Scheduler/Insurance Specialist at Joyce Vein & Aesthetics Institute (2017-03 – 2020-06)

Software: AdvancedMD

• Answering multiple phone lines, triaging calls
• New patient intake
• Verification of insurance, Prior Authorizations
• Obtaining and generating referrals
• Scheduling new patient appointments, ultrasounds, surgeries, pre-op and post-op appointments
• Scanning insurance cards and other necessary documents into patient charts
• Checking patients in and out: collecting copayments, deductibles, coinsurance and any money due on outstanding accounts
• Claims appeals
• Faxing reports to referring physicians
• HIPAA compliant
• Trained and assisted in surgery in the surgical technicians absence.

Office Supervisor/Medical Assistant at Advanced Dermatology Specialties (2006-10 – 2015-12)

Responsibilities include

• Managing physicians' schedule and supervising all staff
• Responsible for hiring the best qualified applicants for the practice
• Recording notes while physician conducts skin exams
• Assisting with in-office procedures including biopsies, ED&C, excisions, suture removal, wound care; utilizing the hyfrecator to cauterize biopsy and surgical sites, Blue Light Therapy
• Responsible for all office and medical inventory, also responsible for keeping and maintaining surgical and biohazard logs
• Assisting in MOHS Micrographic Surgery
• Sterilize, inspect and repack instruments, send instruments out for routine maintenance
• Administering kenalog injections, and biologics, obtaining insurance approval for Accutane as well as registering patients into the program, educating and monthly monitoring patients with close follow-up on labs and other requirements while on the program/ iPledge, under dermatologist supervision
• Contacting patients with pathology results and referring to plastic surgeon if needed
• Managing front desk activity including patient check ins, phone coverage, patient scheduling, insurance verification, prior authorizations and new patient intake
• Use of Electronic Medical Records: EMA EHR System, AdvancedMD

Practice Manager and MRI Scheduler at SW Florida Ankle and Foot Care Specialists (2004-01 – 2006-10)

Responsibilities included

• Managing all staff and physician schedules
• Assisting physician with paperless patient charting using X-Med and laptops
• Providing patient education regarding medication, home therapy equipment and wound care
• Administering pre-op nerve blocks for in-office procedures, post-op wound care, dry sterile dressing changes and suture removal
• Performing therapies, applying padding and wraps, taking molds and fittings for orthotics, foot and nail care
• Obtaining authorizations for procedures and in-home therapy equipment
• Performing x-rays on new, pre-op and post-op patients
• Performing weekly and monthly inventory; ordering office and medical supplies
• Supervising monthly and yearly maintenance of therapy and sterilization equipment.

Medical Assistant at Cape Cod Plastic Surgery (2001-01 – 2004-12)

Responsibilities included

• Assisting physician with patient charting
• Picking cases and prepping surgical suites for surgeries
• Assisting physician with procedures such as excisions, scar revisions, hematoma evacuations, chemical peels and sclerotherapy
• Providing post-op patient care such as bandage changing, sutures/staples/drain removal and wound care
• Ordering and restocking all supplies for office and surgical suites
• Front desk activity including patient check in/out, phone coverage, patient scheduling, insurance verification, new patient intake and co-pay collection

Outpatient Coordinator, Southeastern MRI at Cape Cod Hospital (1999-01 – 2002-12)

Rehabilitation Assistant at Rehabilitation Hospital of The Cape and Islands (1993-01 – 1999-12)

Certified Nursing Assistant at Cape Regency Nursing and Rehab Facility (1986-01 – 1993-12)

Health, Life and Annuities license (2020-01 – 2023-12)