Hemangini Bharucha

Banking center associate with over 21 years of professional experience conducting quality customer service, banking transactions, strengthening clientele relationships, and enhancing customer loyalty with the company. Passionate about working with fellow associates to resolve complex problems and address client financial needs.

Relationship Banker - Bank of America

(2023-12)

• Proficient in CEW and Sales Force for transaction management.
• Discover client's financial priority and give best product recommendations accordingly.
• Educate clients how to optimize use of bank technology and deliver comprehensive service solutions.
• Recognize opportunities in customer interactions and direct them to the appropriate partners.
• Conduct teller transactions with strict adherence to cash-balancing and operational guidelines.
• Proactively identify opportunities to grow customer relationships through appointments, outbound calling, the follow-up program and sourcing referrals from customers, bank colleagues and partners.

Customer Service Representative - Bank of America

(2021-06 - 2023-12)

• Responsible for cash handling, authentication of clients, and fraud prevention.
• Educate clients about various modes of banking.
• Educate clients about Digital-1-Solution.

Deposit Accounts Advocate for Call Center - Bank of America

(2019-04 - 2021-05)

• Assisted clients with online banking, debit card and account issues over the telephone.
• Helped process bill payments, wire transfers, and other banking services.
• Resolved account issues while providing professional customer support.

Customer Service Representative - Bank of America

(2012-01 - 2019-03)

• Responsible for training new tellers.
• Present lead generation opportunities to clients.
• Demonstrate balancing accuracy.

Sales Service Specialist - Bank of America

(2009-08 - 2011-12)

• Efficiently open checking, savings, and Money Market accounts.
• Support team sales process by acting upon or referring clients to other lines of business.
• Respond to immediate sales or service capacity to reduce wait time.

Teller - Bank of America

(2005-06 - 2009-08)

• Promote financial products and services, such as personal checking and savings accounts, and CD/IRA products.
• Address clients' financial needs and concerns.

Teller - Parkway Bank and Trust

(2004-01 - 2005-04)

• Efficiently execute all monetary transactions while adhering to policies and procedures.
• Assist in balancing ATM.

Bachelor of Science - Computer Science - Northeastern University (1999-08 - 2003-05)