Hervy Marquez Garcia

Bilingual (English/Spanish) graduate with a Master of Science in Artificial Intelligence in Business from Arizona State University, with a background in data analytics, UX, and graphic design. Experienced in HIPAA and FERPA compliant data management, HR administration, research support, and client-facing operations. Adept at combining analytical thinking with human-centered approaches to solve real-world problems in fast-paced environments.

Researcher at W.P. Carey School of Business - ASU (2025-09 – 2026-05)

• Collaborated with a cross-functional team on an Artificial Intelligence predictive modeling project for the City of Scottsdale, using Scottsdale EZ municipal data and Machine Learning tools to help forecast citizen service needs.
• Served as the team's primary liaison for government stakeholder meetings, translating technical findings into executive presentations for city officials.
• Contributed to business strategy and decision-making throughout the full project lifecycle.

Research Assistant at Morrison School of Agribusiness - ASU (2026-01 – 2026-03)

• Supported USDA-funded research by assisting PhD students with study logistics, including participant recruitment, survey administration, and confidential materials management.
• Conducted literature review to inform ongoing research, synthesizing sources relevant to the study's objectives.
• Collaborated with a multi-cultural research team in a structured academic environment, adapting to evolving project needs.

Enrollment Specialist at Acumen Fiscal Agency (2025-04 – 2025-09)

• Managed enrollment for clients, employees, and authorized representatives across two state Divisions of Developmental Disabilities (Alabama and New Jersey).
• Maintained HIPAA-protected records, processed complex documentation packages, and provided customer support through high-volume outbound communication.
• Independently handled a large caseload, prioritizing effectively and escalating edge cases to appropriate teams using CRM systems such as Helpmonks and Zendesk

Human Resources Assistant at Polytechnic Campus - ASU (2022-06 – 2024-12)

• Processed FERPA-protected student data and managed confidential HR case workflows in Salesforce.
• Supported hiring operations using CRM systems such as Salesforce and Kenexa BrassRing.
• Designed a new hire onboarding manual using cognitive task analysis and UX principles, reducing average onboarding time by an estimated 25–30%.

Respite Care Provider at AZ Care Providers / AZA United (2018-08 – Present)

• Delivered in-home support for individuals with developmental and behavioral needs, following individualized care plans.
• Documented client progress and maintained open communication with families and supervisors in a sensitive, compliance-aware environment.

Spanish Interpreter at CyraCom International (2017-10 – 2018-09)

• Provided real-time interpretation in medical, legal, financial, and customer service settings, ensuring accuracy and confidentiality under pressure.
• Assisted with scheduling coordination and onboarding interviews for incoming interpreters.

Master of Science in Artificial Intelligence in Business – Arizona State University (2025 – 2026)

Bachelor of Science in Graphic Information Technology – Arizona State University (2022 – 2024)

Associate of Arts in General Studies – Mesa Community College (2018 – 2021)