Hessler Yocsan Medrano Ramos
Executive Chef & Operations Manager
Hire this person
Send a job offer directly to this candidate
About
Results-driven and dynamic hospitality professional, executive chef, and entrepreneur with a strong background in high-value sales, luxury customer service, and business management. Proven track record of driving revenue through persuasive communication, upselling, relationship-building, and high-volume communication in competitive national and international markets. Possesses exceptional bilingual skills (Native Spanish, Professional Bilingual English) and a natural aptitude for resolving conflicts, handling customer objections, and closing deals in fast-paced environments.
Fully equipped with remote-work technical skills, a quiet dedicated workspace, and high-speed internet reliability.
Experience
Executive Chef & Operations Manager - Restaurante Humaya - Panajachel, Guatemala
(2023-07)
- Directed commercial and sales strategies, successfully managing restaurant costs, budgets, and revenue generation.
- Implemented strategic upselling and guest engagement techniques, consistently increasing average ticket sizes and monthly sales.
- Utilized advanced customer relationship skills to resolve high-complexity complaints, ensuring 100% retention and positive feedback.
Culinary & Service Specialist - R.are by the Hampton Maid / Tutto il Giorno - New York, United States
- Provided premium hospitality and VIP customer care in demanding, fast-paced international luxury markets.
- Handled daily communication with native English-speaking clients, managing expectations, overcoming service objections, and driving client loyalty.
- Thrived in high-performance environments, complying with strict corporate discipline and cross-cultural service standards.
National and International Tour Guide & Administrator - Guatemala
- Promoted, negotiated, and sold high-end travel experiences and customized tour packages to diverse international tourists.
- Managed direct real-time crisis handling and complex conflict resolution to guarantee guest satisfaction and brand reputation.
Education
Studies - Business Administration and Hotel Management
