Hilary Glynn

Proficient and experienced Retail Store Manager focused on leading, coaching, and developing high-performing teams in fast-paced, customer-focused environments. Skilled in recruiting, training, and retaining diverse teams; managing leaders, floor leadership and hands-on customer interactions; and driving operational strategy across assigned functional areas to meet performance goals. Proven track record maintaining company policies and procedures, protecting business assets, resolving customer and team escalations, and building an inclusive, respectful environment where team members are empowered to do their best work.

Retail Store Manager / General Manager at Treats Unleashed (2024-11 – Present)

Lead a team of associates and assistant managers, developing and empowering each team member to learn, grow, and achieve performance and developmental goals, driving $5M in annual sales.

• Recruit, hire, train, and develop a diverse, high-performing store team; manage performance, coaching, scheduling, and payroll to maintain full, well-trained staffing levels.
• Practice active floor leadership, interacting with team members and customers throughout the store, modeling exceptional service, and ensuring business priorities and performance goals are met.
• Address customer and team member concerns and escalations directly, partnering with ownership and vendor partners when needed to resolve issues productively.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies across sales, inventory, staffing, and merchandising.
• Maintain and uphold company policies and procedures; protect company assets through quality control, safety standards, and loss-prevention protocols.
• Serve as company spokesperson for television and media outlets and support multi-store initiatives within the district.
• Coordinate event planning and customer engagement programs to build long-term client relationships.

Landlord / Property Manager at H3 Properties LLC (2020-08 – 2025-10)

Managed multi-unit leasing and property operations, including tenant relations, monthly collections, and compliance with landlord-tenant law and city code.

• Resolved conflicts and negotiated lease terms, building and maintaining a professional vendor and tenant network.

Co-Owner / Operator at Pizzabella (B2G/B4G LLC) (2009-05 – 2018-08)

Co-opened and operated two locations, leading front- and back-of-house teams and daily business operations.

• Hired, trained, scheduled, and developed staff; managed payroll and tax compliance across both locations.
• Directed purchasing, inventory, and profit-and-loss analysis; built and maintained vendor relationships.
• Led marketing, menu development, and promotions, growing the business through catering, events, and community partnerships.
• Recognized as a Best of KC honoree (Kansas City Star/The Pitch, 2009-2018) and Zagat Top KC Restaurant (2012-2018).

Assistant Manager / Visual Lead at Restoration Hardware (2007-03 – 2011-07)

Hired, trained, and managed a store team, handling scheduling, payroll reporting, and HR compliance while assisting in driving $20M in annual sales.

• Served as Project Visual Lead for a 'Retail to Gallery' store remodel, earning a District RH Award for execution and leadership.
• Practiced consistent floor presence, modeling sales leadership, visual merchandising standards, and attention to detail for the team.
• Maintained inventory accuracy and loss-prevention standards across the stockroom and sales floor to protect company assets.
• Received an RH Customer Experience Award and the Midwest District Real Hero Award (2010) for team leadership and service excellence.

Account Representative at Feist Yellow Book (2006-05 – 2007-03)

Managed inside and outside sales, account management, and client negotiations, communicating with a wide range of customer audiences.

Account Executive at Scavuzzo's Fine Meat Purveyors (2003-06 – 2006-05)

Managed outside sales and prospecting to restaurants, casinos, and restaurant groups, achieving 25% territory growth.

• Met sales quotas and managed collections while completing ongoing product and sales training.

Liberal Arts & Sciences – University of Kansas (1999 – 2003)