Hill Star

An able, keen, skilled, and trustworthy individual seeking a management position, bringing strong computer skills, exceptional customer service and communication skills. Willing to learn and explore new task, implement action plans using company-proficiency resources to improve operating results.

Office Manager - Classic Collision Repair Center - Panama City, FL

(2026-02)

• Responsible for greeting clients, explaining the auto body and insurance claims process
• Handling multiple tasks in fast paced environment alongside technicians and estimators
• Answering phones, setting up repair and pick up appointments, posting insurance claims checks
• Primary frontline liaison between the company and its customers, addressing inquiries, resolving complaints, processing
• Transactions across various channels like phone, email or in person
• Active listening and Empathy to understand customer concerns, de-escalate frustration and provide patient, supportive assistance
• Clear, concise verbal and written communication
• Problem-solving quick thinking to diagnose problems and determine the best resolution
• Technical Proficiency staying familiar with customer support software, databases and multi-channel communication systems

Manager II - Hertz/Dollar Rent A Car - Panama City, FL

(2022-05 - 2026-03)

• Lead and manage a team of customer service representatives, providing guidance, training, and support to maintain high service standards.
• Monitor daily operations to ensure all policies, safety regulations, and company procedures are followed.
• Develop and implement strategies to increase sales, profitability, and customer loyalty.
• Manage inventory by ordering new vehicles as needed and maintaining accurate records of rentals, returns, and payments.
• Handle customer complaints professionally, resolving issues quickly and efficiently.
• Prepare and analyze reports on rental activity, revenue, and trends to identify improvement opportunities.
• Collaborate with other departments on promotions, events, and community outreach.
• Ensure compliance with corporate policies and maintain positive employee relations.
• Directly and organize reservations and pickups, develop vendor relationships (e.g., Lyft, Uber, Pep Boys and local Car Dealerships).
• Attend and host sales events to promote the branch and increase market penetration.
• Conduct staff meetings, performance reviews, and training to align teams with corporate objectives.

Housekeeper - Sunset Inn Hotel

(2005-04 - 2022-03)

Housekeeper role is essential for creating a clean, safe, and welcoming environment. It requires a combination of physical effort, attention to detail, organizational skills, and customer service abilities. Housekeepers contribute significantly to the overall reputation and comfort of the facility or home they serve.

• Cleaning and sanitizing guest rooms, common areas, offices, restrooms, and other assigned spaces through sweeping, mopping, dusting, vacuuming, and polishing surfaces.
• Making beds and managing linens, including washing, drying, folding, and replacing towels and bedding.
• Stocking and maintaining supplies, ensuring cleaning products and amenities are available and equipment is properly maintained.
• Inspecting rooms and facilities for damages, safety hazards, or maintenance issues and reporting them to supervisors.
• Adhering to health and safety regulations, including proper handling of cleaning chemicals and equipment.
• Providing excellent customer service, assisting guests or residents with inquiries, and maintaining a professional demeanor.
• Attention to detail and ability to maintain high standards of cleanliness.
• Physical stamina to perform tasks that involve bending, lifting, standing, and walking for extended periods.
• Time management and organizational skills to complete tasks efficiently and prioritize duties.
• Communication skills to interact politely and effectively with guests, residents, and management.
• Ability to work independently or as part of a team, depending on the setting.

Internal Support Group Supervisor Remote Position - General Dynamics Information Technology/Maximus Federal Call Center - Lynn Haven, FL

(2016-08 - 2022-02)

Assisting consumers with enrolling in Affordable Health Care Act, assisting with any basic health questions, helping within.

• Provide excellent customer service to all customers, responding promptly and professionally to inquiries
• Handle incoming calls from customers regarding their accounts, providing accurate information in a timely manner
• Resolve customer complaints and issues quickly and efficiently, escalating as needed
• Maintain up-to-date knowledge of products and services offered by Maximus
• Utilize the company's CRM system to track customer interactions and ensure accuracy of data
• Follow established procedures for handling customer requests, including order processing, billing, and returns
• Assist with special projects or tasks as assigned by management
• Monitor customer feedback and provide suggestions on how to improve customer experience
• Develop and maintain positive relationships with customers through effective communication
• Identify opportunities to increase customer satisfaction and loyalty
• Participate in team meetings and training sessions to stay current on new policies and procedures
• Provide support to other departments when necessary
• Host and deliver interactive virtual sessions on systems, compliance requirements, and technology setup (e.g., HIPAA & PHI)
• Prepare and organize educational content for contractor onboarding and ongoing support.
• Provide ongoing system support and troubleshoot administrative or technical challenges for new employees.
• Ensure new trainees meet compliance and operational standards to maintain regulatory and process integrity.
• Act as a trusted resource for new hires, fostering strong working relationships and positive engagement.
• Maintain proactive, organized approach to support delivery in a virtual learning and training environment.

Club Manager - Steve Anderson - Panama City, FL

(2016-05 - 2016-08)

Club Manager overseeing all aspects of the club - ordering inventory, hiring, staffing employees, overseeing the safety of the club and managerial duties involved.

Bartender/Head Bartender - Bambis Dollhouse - Panama City, FL

(2015-02 - 2016-06)

Cosmetologist Sales Consultant - Salon Centric

(2014-10 - 2015-09)

Caretaker - Housekeeper - Panama City Beach in Michelle White

(2009-02 - 2012-01)

Supervisor of Pizzeria and Snack Bar - Tyndall AFB - Panama City, FL

(1999-01 - 2001-03)

Store Manager - Wilson's Leather - Shreveport, LA

(1997-04 - 1998-05)

Assistant Store Manager - Foot Locker - Shreveport, LA

(1997-07 - 1998-04)

Store Manager - A* Network - Panama City, FL

(1996-04 - 1998-02)

Certificate - Cosmetology - Tom P.

Haney Vocational Technical

Center (2015-01 - 2015-12)

General Studies - General Studies - Gulf Coast State College (2014-01 - 2014-12)

Certificate - Child Care (Early Education) - Tom P.

Haney Vocational Technical

Center (1991-08 - 1992-06)

High School Diploma - AD Harris High School (1988-08 - 1992-06)