Holly Jans

Hands-on hospitality leader with experience managing hotel-wide operations, developing teams, supporting financial performance, and delivering consistent guest service. Career progression from Housekeeping Manager to General Manager reflects broad operational knowledge across Front Desk, Housekeeping, Breakfast, and Maintenance. Brings a practical, team-focused approach to problem-solving, service recovery, labor control, and brand-standard compliance.

Open to relocation and continued professional growth.

General Manager - Hampton Inn & Suites - New Iberia, Louisiana

(2024-09)

• Oversee daily hotel operations, ensuring service quality, operational efficiency, and compliance with brand standards.
• Lead Front Desk, Housekeeping, Breakfast, and Maintenance operations, providing hands-on support to maintain seamless guest service.
• Recruit, interview, hire, train, coach, and develop team members while promoting accountability and a positive work environment.
• Create staffing schedules and monitor payroll, overtime, and labor metrics to balance service levels with budget goals.
• Review operational and financial reports, identify performance gaps, and implement corrective actions.
• Track key performance indicators including occupancy, revenue, labor costs, and guest satisfaction.
• Review guest satisfaction scores, online reviews, and feedback trends to guide service improvements and strengthen guest loyalty.
• Conduct property inspections and ensure compliance with health, safety, company policies, and Hampton/Hilton brand standards.
• Coordinate with vendors and service providers to maintain property standards, equipment functionality, and guest amenities.
• Collaborate with ownership on operational performance and long-term business growth.

Housekeeping Manager - Hampton Inn & Suites - New Iberia, Louisiana

(2020-09 - 2024-09)

• Managed daily housekeeping operations to ensure guest rooms and public areas met cleanliness, quality, and brand standards.
• Assigned daily room boards and communicated priorities based on occupancy, room readiness, and operational needs.
• Conducted room inspections and addressed quality concerns to support guest satisfaction.
• Coordinated with Front Desk and Maintenance to prepare rooms on time and resolve maintenance issues.
• Managed housekeeping schedules, payroll support, inventory control, and supply ordering.
• Recruited, trained, coached, and evaluated team members to improve performance and service quality.
• Reviewed guest feedback and implemented corrective actions to improve cleanliness and the overall guest experience.
• Supported staffing, budgeting, and labor management to meet departmental and hotel performance goals.
• Partnered with hotel leadership during Quality Assurance inspections and operational audits.
• Provided hands-on departmental support during peak occupancy and fostered teamwork through communication, coaching, and recognition.

Diploma - Riverdale High School (1999-06)

Paralegal Studies - Hodges University