Porcha White

Efficient and results-driven General Manager with 3+ years of experience in operations management and team leadership within the hospitality sector. Proven track record in driving business growth and enhancing profitability through strategic planning and strong stakeholder relationships. Skilled in customer service, staff training, and financial performance oversight, with a commitment to fostering high productivity and performance in diverse work environments.

Authorized to work in the US for any employer

General Manager - Relianse Global LLC Red Roof Inn - Temple, TX

(2023-06 - 2026-06)

• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 7 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance

Home Retention Specialist - Penncro - College Station, TX

(2021-04 - 2023-02)

• Assisting homeowners with application process.
• Inbound/Outbound calls
• Completing over the phone applications
• Transferring calls to correct department.
• Multitasking between homeowners and banks over the phone, using dual computer monitors.
• Taking payments and setting the homeowners up on payment plans.
• Assisting the homeowners with any questions or concerns they may have.
• Using Microsoft, Excell, PowerPoint, Teams Microsoft, Gmail.
• Documenting all information needed on the calls.
• Being polite, showing empathy when needed.
• Closing out calls and systems

Caregiver - HEIGHTS HOME HEALTH CARE - Harker Heights, TX

(2017-10 - 2021-02)

• Taking care of patients, assisting them with needs/ wants
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and organized living environment for clients by performing light housekeeping duties

Caregiver/Personal Assistant - Outreach Healthcare - Harker Heights, TX

(2014-05 - 2017-06)

• Ability To work directly and indirectly with patients and there families
• Administration of medicines and medical supplies as needed.
• On zoom calls with patients family member updating them on status and claims for the patients.

Cook - Sbisa - College Station, TX

(2008-05 - 2013-06)

• cooking, cleaning, preparing food, assisting the costumer with any needs that they may have
• I cooked, cleaned, and prepared any foods necessary
• I showed other students the proper ways to handle, cook, and process the foods, and other things that are needed.

Associate - Medical Billing & Coding - Ultimate Medical Academy-Tampa (2020-09 - 2022-09)