Holly Tilley

ASCP-certified Medical Laboratory Scientist with extensive experience in high-complexity testing and laboratory information system workflows. Proficient in Epic Beaker and specialized applications, ensuring accurate specimen processing and result validation. Currently pursuing an M.S. in Health Care Informatics, enhancing skills in systems analysis and healthcare analytics.

Medical Laboratory Scientist II, HLA Laboratory at University of Arkansas for Medical Sciences (2024-03 – Present)

• Performed HLA typing, antibody screening, and about three flow-cytometry crossmatches weekly for solid-organ and stem-cell transplant services.
• Prioritized urgent cases and reported results daily.
• Supported intake processing and result validation for 50+ specimens daily across Epic Beaker and HLA/transplant systems, while maintaining patient and donor identification records and traceability.
• Led NanoType HLA assay validation by testing workflow steps, reviewing results, documenting troubleshooting actions, and training colleagues on validated process to support compliance and accuracy.
• Identified and escalated donor-specimen discrepancy that confirmed donor center sent wrong sample, preventing inaccurate testing and reporting.
• Managed quality control activities, proficiency testing, discrepancy investigations, and CAP/ASHI/CLIA-compliant documentation.
• Investigated LIS interface and result-transmission issues, documented findings for IT and vendor support, participated in software upgrades and validation testing, and verified resolutions to improve system reliability.
• Revised SOPs and created worksheets and troubleshooting guides; trained five new employees and served as resource for system and workflow questions to support onboarding and strengthen team knowledge.

Clinical Laboratory Scientist II, Generalist at Arkansas Children's Hospital (2022-01 – 2024-05)

• Rotated independently across hematology, chemistry, coagulation, urinalysis, and blood bank during high-volume weekend shifts, balancing competing priorities and complex testing.
• Used Epic Beaker across the specimen-to-result workflow, including receipt, order review and entry, result entry and verification, reporting, and troubleshooting.
• Operated and troubleshot Sysmex, CellaVision, Siemens Atellica Solution, ACL TOP, PFA-100, Beckman Coulter Iris, SCC SoftBank, and ORTHO VISION systems to ensure accurate and timely test results.
• Investigated and resolved analyzer, quality-control, order, interface, and result issues before release, escalating system problems to leadership, IT, or vendor support as necessary.
• Conducted proficiency testing, documented quality activities, communicated critical results, and maintained accurate records to ensure compliance in a regulated pediatric environment.
• Worked full-time at UAMS before shifting to PRN status to enhance flexibility.

Master of Science in Health Care Informatics – University of Central Florida (2027-05)

Bachelor of Science in Medical Laboratory Sciences – University of Arkansas For Medical Sciences (2021-12)