Shandrika Grayson

Dynamic Operations Manager and Patient Care Coordinator with proven expertise in team leadership, workforce engagement, regulatory compliance, and process optimization. Possesses extensive industry certifications in cannabis operations, compliance standards, and worker rights, paired with a strong background in administrative leadership. Skilled at building inclusive team cultures, driving employee retention, and aligning core operational strategies with business objectives.

Operations Manager - Medi-Go-Around Logistics LLC - Little Rock, AR

• Direct and coordinate cross-functional team efforts to optimize daily performance, streamline workflow logistics, and resolve operational issues promptly.
• Spearhead strategic marketing and promotional campaigns to drive customer engagement, brand growth, and business development.
• Oversee workplace safety protocols, regulatory compliance guidelines, and team training sessions to build a strong, culture-focused, and high-performing workplace environment.

Patient Care Coordinator - Leafwell - Remote / Little Rock, AR

• Serve as the primary contact for patient navigation and education, delivering compassionate service and ensuring high client retention.
• Collaborate across administrative and clinical teams to maintain exact data accuracy and adhere strictly to state regulatory compliance standards.
• Proactively resolve communication friction and streamline client onboarding workflows to enhance overall operational efficiency.

Patient Scheduling Representative - Relate Care - Remote

• Managed high-volume client schedules, consultations, and procedures for multiple providers or departments with meticulous attention to detail.
• Maintained up-to-date patient records, ensured data accuracy, and proactively resolved scheduling conflicts and waitlists.

Order Entry Coordinator - Premier Pharmacy - North Little Rock, AR

• Received, reviewed, and processed prescription orders daily with exact accuracy.
• Coordinated order fulfillment by liaising directly with pharmacy staff, suppliers, and insurance companies to verify benefits and ensure seamless operations.

Associate of General Studies - General Studies - Shorter College (2022)