Honey Bee

Reliable, energetic, and friendly individual seeking work at a fast pace. Willing to relocate: Anywhere. Authorized to work in the US for any employer

Customer Service Representative at Enablx (2023-02 – Present)

I have been at enablx for 2 years. Took calls for technical support helped customers with their leaks, asked customers what the source of the problem was by reading the checklist, registered them when we couldn't find their account, did parts and tracking the other half of the year. Taking care of phone calls in the call queue, sent parts, and taking payments for expedited. Followed the script and flowed with it.

• Technical support calls
• Customer leak assistance
• Account registration
• Parts and tracking management
• Phone queue management
• Parts processing
• Payment processing for expedited services
• Sugar Proficient
• Cloud Genesis Pro
• Parts Pro
• Outlook Pro

Agent/Customer Service remote at Focus call center (2020-05 – 2022-12)

• Answering calls accordingly
• Customer care and needs management
• Zendesk proficiency
• Ava proficiency
• Greeting with scripting
• OS agent
• CSG

Package handler at zumo meat co (2019-12 – 2020-05)

My job was to inspect and check for damaged and harmed products. Plus I have taped and labeled as needed.

• Inspect and check for damaged products
• Tape and label products

Cashier at Exxpress Mart (2017-03 – 2019-12)

• Cooking and preparing deli products
• Store cleaning and sterilization
• Money drawer balancing
• Customer service and greeting
• Excel
• Word
• Print
• Faxing
• Copying
• Heavy lifting and stocking

Demo Engagement Specialist at CROSSMARK (2015-05 – 2019-11)

• Team leader
• Clean and sanitize utensils
• Inventory management
• Inventory logs
• Customer greeting and sales
• Print assignments
• Task assignment
• File paperwork
• Workspace inspection

High school diploma