Hugh T. Marlor
Customer driven architecture and consulting professional
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About
A customer driven architecture and consulting professional. Proven ability to architect, design, implement, & support complex software, & networking environments. Extensive experience in pre and post sales, architecture, design, deployment and support of M365, Teams, Teams Voice and Unified Communications environments.
Experience
Teams Voice Architect Engineer
(2022-10)
- Architect and deploy Teams Voice environments to support migrations from current phone systems to Teams Voice
- Provide Teams Voice customer support
- Architect, Configure and deploy Teams Enhanced 911 to customers
Senior Solutions Architect – Unified Communications - NTT
(2021-04 - 2022-10)
- Provide pre-sales technical support for Teams/o365 opportunities
- Provide customer level support for Microsoft Teams, and Teams Voice
- Evaluate and deploy new M365 features for inclusion in sales offerings
Unified Communications Engineer - IBM Corporation
(2015-04 - 2021-03)
Initial employment was with AT&T Hosting began in April 2015. Effective April of 2016, IBM acquired AT&T's Hosting business.
- Designed and supported IBM offering packages available to IBM sales teams, (o365/Teams/Exchange/AAD)
- Led design and architecture work for IBM customers moving from Skype for Business to Microsoft Teams. This included PBX integration, video conferencing, file sharing, Teams Public and Private channels.
- Worked with multiple customer's local IT organizations to deploy Microsoft Teams.
- Assisted customer IT organizations with knowledge transfer and training to support their customers on Microsoft Teams.
Unified Communications Engineer - Dell Computer
(2011-03 - 2015-03)
- Led design and architecture work for Dell customers moving to Skype for Business.
- This included PBX integration, Instant Messaging, and video conferencing.
- Worked with multiple customer's local IT organizations to deploy Microsoft Skype for Business.
- Assisted customer IT organizations with knowledge transfer and training to support their customers on Microsoft Skye for Business.
- Integrated SFB with multiple PBX vendors, (e.g., Cisco, Avaya, and Nortel).
British Telecom (BT)
(2007-02 - 2011-02)
Hewlett-Packard Company
(1992-07 - 2007-02)
Information Systems Consultant
- Systems' Architecture, Design & Deployment of Enterprise level Exchange & Live Communication Server environments to Customers
- Managed enterprise-wide software & hardware project implementations
Competitive Analyst
- Provided Competitive analysis for printing products in Asia
- Designed & conducted feature & performance testing of competitive products
Financial Analyst
- Designed & developed financial models for internal finance organization
Systems Engineer
- Planned, configured & installed messaging systems for company customers
Software Developer
Education
BS - Genetics / Computer Science - University of California Berkeley
