Hugo A. Lopez

Dynamic IT professional with over 25 years of diverse experience, including 15 years in leadership roles such as IT Manager and Senior Consultant. Proven expertise in designing, developing, deploying, and supporting large-scale enterprise IT infrastructures across North America, Latin America, and the Caribbean. Bilingual in English and Spanish, with foundational proficiency in Portuguese for business contexts, facilitating effective communication and collaboration.

Committed to fostering a culture of continuous learning and excellence in customer service while driving innovative solutions through meticulous documentation practices and strategic planning.

Senior Systems Engineer – Infrastructure - Riddell / BRG Sports

(2024-08 - 2025-07)

• Support development and implementation of new processes within a large systems environment by advising on design concepts and implementation strategies.
• Coordinate with the system engineer team and development team to design effective solutions that meet requirements for functionality and integration with existing components.
• Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships, and develop ongoing computer systems solutions that meet performance and budgetary requirements.
• Provides and maintains documentation of systems architecture and guidelines while updating documentation as required.
• Provide IT system metrics and monitor for operational issues such as system outages, hardware failures, power, or network outages.
• Manage SAN configuration and maintenance across all sites. Provide recommendations to the management team on data storage requirements and security.
• Provide guidance and standards for server builds to Windows and Linux engineers as required.
• Seeks team input in determining system operation improvements and needs in relation to network, server, SAN, and security needs.
• Evaluate the efficiency of existing systems and develop plans for improvement based on findings.
• Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
• Collaborated with cross-functional teams to deliver innovative solutions for business needs.
• Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.

Senior Systems Infrastructure Engineer - Thales DIS USA Inc.

(2021-10 - 2024-07)

• Designed and built large-scale computing and storage systems to meet enterprise demands.
• Architected and deployed scalable cross-platform solutions across Windows and Linux environments, leveraging VMware on Dell PowerEdge/PowerStore hardware and Nutanix HCI to meet evolving organizational requirements.
• Authored comprehensive policies and procedures documentation to ensure compliance and operational consistency.
• Conducted PCI, SOX, and FISMA compliance audits to enhance organizational security and risk management.
• Executed systems administration and case management tasks to uphold service standards and efficiency.
• Streamlined operational processes through automation of repetitive tasks using scripting languages, including Bash and PowerShell.
• Reduced downtime by proactively diagnosing potential issues within the IT infrastructure and implementing corrective measures.
• Implemented best practices in change management, minimizing disruptions during critical system updates.
• Established disaster recovery plans by systemically designing redundant architectures that ensured business continuity during unforeseen events.
• Developed and maintained custom scripts to enhance system efficiency and overall performance.

Systems Integration Specialist Advisor - NTT Data Services (Formerly Dell Services)

(2016-11 - 2021-04)

• Focused on healthcare hybrid cloud solutions and Windows & Citrix infrastructures framed within compliance standards.
• Policies and Procedures Documentation
• ISO 9001, 13485 & HIPAA Compliance
• Served as a Subject Matter Expert (SME) on storage solutions, guiding strategic decisions on system usage.
• Led a team of three members while ensuring integration of new systems into existing infrastructures.
• Evaluated emerging technologies and recommended appropriate upgrades or enhancements to current systems.
• Played a pivotal role in the successful completion of multiple large-scale projects involving complex system integrations under strict deadlines.
• Spearheaded troubleshooting initiatives for critical system failures, minimizing disruptions to productivity and business operations.
• Continuously advanced technical skills through participation in professional development opportunities and remaining abreast of advancements in systems integration.
• Re-engineered existing computer systems to enhance usability and improve security measures.
• Enhanced project execution by thorough documentation of system specifications and requirements, ensuring clarity for stakeholders.
• Streamlined system integration processes by implementing automation techniques and tools.
• Fostered enduring relationships with clients to promote retention and loyalty.

Enterprise Field Technical Services Advisor - Dell EMC

(2012-09 - 2016-10)

• Executed onsite customer deployments of DCCA solutions, including PowerEdge Servers operating on SLES11 and VMware environments.
• Handled Cloud-based solutions deployment for PHS Windows-based systems integrating SQL, alongside DCCA Linux-based systems using SLES11.
• Composed and maintained comprehensive policies and procedures documentation focused on compliance, including ISO 9001, 13485 & HIPAA.
• Configured software and hardware to optimize operational capabilities and meet client demands.
• Led a team of two members, nurturing skill development and collaborative efforts.
• Maintained up-to-date knowledge on industry trends and regulatory frameworks, ensuring clients received accurate and timely advice.
• Mentored junior advisors, fostering a supportive team environment centered on growth and skill development.
• Enhanced advisor capabilities and service quality through a continuous professional development program, elevating performance standards.
• Cultivated strong client relationships through consistent communication and exceptional customer service.

Enterprise Technical Support Senior Analyst - Dell, Inc.

(2005-10 - 2012-09)

• Inbound Technical Support calls for US, Canada and LATAM.
• Providing support in English, Spanish & Portuguese.
• Supporting ALL Dell Enterprise product lines: Dell/EMC SAN's, Brocade & McData FC Switches, Dell/EQUALLOGIC SAN, iSCSI Technology, PowerEdge & PowerVault Servers, PowerVault Storage Modular Disk Arrays, PowerVault Storage Tape Libraries
• Network Operating Systems Support: Windows Server 2000, 2003, 2008, Linux, Red Hat & SUSE, VMware ESX, Citrix XenServer
• Escalation Support for Enterprise Applications: Backup Exec, Commvault, Exchange, SQL, Oracle
• Mentored junior analysts to promote professional growth while enhancing team performance metrics.
• Cultivated strong working relationships with clients to ensure their needs were not only met but consistently exceeded.
• Delivered technical support for troubleshooting analytics and reporting issues, contributing to improved service delivery.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

IT Manager of Network Administration - Hunt ELP, Ltd

(2004-07 - 2005-07)

• Changed procurement process with savings up to 40%.
• Implemented a new training program for the IT support staff.
• Upgraded infrastructure to multiple T1's running BGP.
• Started new policies and procedures documentation.
• Planned AD, Exchange 2K3 & infrastructure re-design migration project.
• Managed a team of five members, focusing on team development and accountability.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with various departments to align IT efforts with organizational objectives and ensure secure system integration.
• Managed vendor relationships for hardware, software, and service procurement, securing quality products and rates.
• Led a dedicated IT team in delivering exceptional technical support while fostering an environment of professional growth and user satisfaction.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Conducted regular performance evaluations to identify opportunities for improvement and formulate targeted action plans for enhancing IT services.
• Managed life cycle replacement of hardware and software.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.

Bachelor of Computer Science - Computer Science - CENEVAL