Huma Younas

Oversee back-end hotel operations including systems coordination, workflow management, and daily operational performance to ensure efficient property operations. Manage staffing schedules and labor planning based on occupancy forecasts to optimize resource allocation and control labor costs. Use systems such as FOSSE, SpeedLine, GXP, and Unifocus to track KPIs, monitor performance, manage guest requests, and support operational reporting.

Operations Supervisor at White Lodging (2025-05 – Present)

• Oversee back-end hotel operations including systems coordination, workflow management, and daily operational performance to ensure efficient property operations.
• Manage staffing schedules and labor planning based on occupancy forecasts to optimize resource allocation and control labor costs.
• Use systems such as FOSSE, SpeedLine, GXP, and Unifocus to track KPIs, monitor performance, manage guest requests, and support operational reporting.
• Analyze operational data including labor variance, productivity metrics, and performance reports to support data-driven decision making.
• Plan and manage inventory by forecasting operational needs, maintaining par levels, and ensuring timely procurement to support daily operations.
• Compare vendor pricing and evaluate purchasing options to reduce costs and improve procurement efficiency. Also conduct quality assurance audits to ensure brand standards, compliance, and consistent service delivery.
• Manage guest service recovery through GXP by resolving issues, tracking requests, and improving guest satisfaction performance.
• Review operational reports (Rooms LI, KPIs, HPOR, labor metrics) and provide insights and recommendations to leadership for strategic planning.
• Support training and development of team members on systems, procedures, and operational standards to improve efficiency and performance.

Business Development Coordinator and Analyst/ Manager at Red Roof Plus+ & Suites (2024-08 – 2025-08)

• Used HotelKey PMS to manage reservation, occupancy, revenue, and performance data while supporting forecasting and business planning.
• Analyzed market trends, competitor performance, inventory levels, and customer demand to identify revenue opportunities and improve operational efficiency.
• Created reports, dashboards, and business insights to support pricing decisions, budgeting, and strategic planning.
• Managed OTA channels, including Booking.com, Expedia, and Hotels.com, to optimize online visibility and maximize revenue.
• Collaborated with sales, operations, finance, and marketing teams to achieve business goals and improve overall performance.
• Handled guest relations cases, resolved customer concerns, and gathered feedback to enhance guest satisfaction and service quality.
• Trained team members on systems, operational procedures, and customer service standards as needed. Coordinated with vendors, local businesses and community partners to develop new business opportunities.
• Managed corporate accounts, direct billing arrangements, vendor relationships, and business development initiatives to support revenue growth.
• Ordered and monitored operational supplies to maintain inventory levels and ensure smooth daily operations.
• Presented recommendations and performance updates to management to support revenue and operational improvements.

Internship 2024 Future Focus Program at Corporate Claims Department, Erie Insurance (2024-05 – 2024-08)

• Performs various tasks related to the achievement of division objectives.
• Conducts research and gathers information and assists in creating presentations.
• Analyzes data and reports findings. Verifies and enters data into appropriate system, and updates electronic files.
• Provides clerical and administrative support as needed.
• Completes special projects and case studies.

Student Office Assistant at Dahlkemper School of Business, Gannon University (2024-01 – 2024-05)

• Wide variety of office tasks to support the school of business. Tasks include running errands on campus, making copies, copier maintenance, maintaining bulletin boards, administrative work and running computer updates.
• Conduct market research, data projects, data collection and cleaning
• Responsible for coverage of the DSB student worker desk and greet teachers/students/visitors/also directing them to the appropriate person or room if needed.
• Provide support for school and/or college in different events and update digital directory kiosk.

Lead Tutor/Specialist at STEM Center and Writing/Research, Gannon University (2023-09 – 2024-05)

• Provided one-on-one academic support, helping students understand complex concepts and improve problem-solving skills.
• Delivered writing support sessions to improve structure, clarity, and academic writing quality.
• Conducted workshops on thesis writing, organization, and citation styles.
• Used MS Teams, scheduling systems, and digital tools to manage sessions and support learning.
• Communicated with students and staff through email, phone, and online platforms.
• Worked with diverse student groups, adapting support to individual learning needs.

Executive Secretary of Group Head Special Asset Management Department at Bank Alfalah (2022-07 – 2023-01)

• Maintained the executive's agenda and assisted in planning appointments, board meetings, conferences, write letters etc.
• Coordinated office management activities and office supplies.
• Coordinated with the HR team to initiate/process new hiring, interviews, inductions, and follow-ups.
• Handled HR matters pertaining to following up on creating employee IDs, emails, job descriptions, and training.
• Managed office documentation prepared monthly MIS reports, financial reporting, forecasting, budgeting, and balanced GL proofing balance sheets.

Sales and Marketing Assistant at Glory Events PR Company (2019-06 – 2022-03)

• Performed detailed market research, analyzed current trends, and identified new business growth opportunities.
• Interviewed, trained, and coordinated summer interns also ensuring that all policies and procedures were fully followed.
• Handled client dealings and managed social media accounts as well.

Office Administrator at TriCloud Technologies (2018-11 – 2020-03)

• Coordinated office activities and operations to ensure efficiency and compliance with company policies.
• Supervised administrative staff and divided responsibilities to ensure optimal performance.
• Kept stock of office supplies and placed orders when necessary.
• Managed the recruitment process and oversaw the HR onboarding process.

Internship at Joy Business Academia (2018-06 – 2018-09)

• Supported customer service and teamwork in daily business operations.
• Developed communication and persuasion skills through engagement in entrepreneurship, leadership, coaching, and personal development programs.

MBA in Business Analytics – Gannon University (2024-05)

Bachelor of Business Administration (BBA-HONS) in Supply Chain Management – University of Lahore (2020-01)