Debra Walker

Responsible and strong leader with excellent communication skills and possess an outstanding ability to quickly learn, adjust and fully understand new work environments, as well as policies and procedures. Expert knowledge in Microsoft Office and working with others. Work hard in seeing the job completed from beginning to end.

Site Supervisor at JSI Janitorial (2021-01 – Present)

• Responsible for the janitorial program in one specific location
• Communicate with clients via phone, email, and in person
• Handle all customer requests and complaints in a timely matter
• Ensure all work performed meets customer expectations and maintain a high level of overall customer satisfaction
• Train, manage, and motivate a diverse workforce of employees
• Work with HR to ensure all shifts are properly staffed and trained
• Oversee scheduling and payroll for all employees working in your account
• Maintain budgetary compliance at all accounts, specifically with labor hours/ supplies / equipment
• Ensure that all janitorial equipment is in good working condition and well maintained
• Ensure established procedures and safety standards are being followed

Packer at Amazon (2020-01 – 2021-12)

• Pack customer orders for shipping
• Retrieve items needed from invoice and making sure the items are in good condition
• Labeling package according to invoice for mailing

Administrative Assistant/Legal Assistant at US EEOC (2016-01 – 2020-12)

• Maintained and organized files for hearings
• Input information into file data base and case management software
• Utilized various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring and correspondence preparation
• File exhibits, briefs, appeals and other legal documents
• Scheduled and reserved hearing rooms
• Handled incoming and outgoing correspondence
• Scanned, logged and filed hearing requests

Office Assistant at Greater Cleveland Community Shares (2016-01 – 2016-12)

• Maintained the front office and greet customers
• Handled incoming calls and other communications
• Handled incoming and outgoing mail
• Assist with filing and maintaining records of members, campaign and administration
• Assist with the coordination and set-up of meetings
• Maintain office equipment as needed

Clerical Support at Vocational Guidance Services (2015-01 – 2015-12)

• Called and confirmed volunteer's attendance to various Lake Metroparks
• Verified hours that volunteers reported for accuracy and ensuring that records are correct and up to date
• Assisted with the operation of special events as needed

Accounting Technician at US Department of Financial Accounting Services (DFAS) (2009-01 – 2014-12)

• Reviewed vendor contracts for accurate payment processing
• Interpreted regulations, requirements and policies to ensure vendor compliance
• Ensured that vendor payments are in full compliance with the Prompt Payment Act as well as other Department of Defense regulations and directives by updating vendor identification information
• Managed and prepared reports and wrote Standard Operating Procedures (SOPs) and form letters to vendors
• Maintained constant communication with vendors, answered questions regarding procedures, and notified supervisor of discrepancies in reports
• Trained new personnel on office procedures and how to correctly complete paperwork
• Maintained a "Customer First Attitude" with vendors

Account Maintenance Clerk at US Department of Financial Accounting Services (DFAS) (2008-01 – 2009-12)

• Provided internal/external customer support by way of email, telephone and face to face
• Monitor open issues to ensure invoices are processed and provided solutions to customer inquiries for all invoice payment issues
• Research, analyzed and resolved customer service issues within the governed laws, regulations, policies and procedures

Tax Preparation – Liberty Tax Services (2006-01 – 2006-12)

Accounting – Sawyer Business School (1980-01 – 1981-12)