Humaira Fayyaz

Versatile administrative and operations professional with over 20 years of progressive experience spanning banking, finance, healthcare administration, and customer service. Proven track record leading centralized service teams, managing lending and credit approval processes, and coordinating front-office operations in fast-paced medical and corporate environments. Recognized for strong organizational skills, attention to detail, and the ability to build lasting relationships with clients, patients, and colleagues.

Front Office Coordinator - Sugarland Family Practice - Sugar Land, TX

(2023-10 - 2024-06)

• Manage patient check-in/check-out and coordinate appointment scheduling and follow-ups.
• Verify insurance eligibility and process patient payments in compliance with practice policy.
• Update and maintain patient medical records, ensuring accuracy and confidentiality.
• Support Medical Assistants (MAs) with administrative tasks to ensure efficient clinical workflow.

Front Desk / Administration - Medex Diagnostic Services - Houston, TX

(2022-08 - 2023-09)

• Managed phone calls and the lab order/reporting database; liaised with providers, technicians, and billing.
• Scheduled patient appointments and generated invoices for partner facilities.

Director, Finance - Essence D Arabia - Dubai, UAE

(2013-11 - 2019-12)

• Approved and coordinated commercial and personal lines of credit while building client relationships.
• Evaluated and processed loan applications in line with lending policies and risk criteria.
• Directed and coordinated staff activities across branch locations.

Pre-K Assistant Teacher - Sharjah English School - Sharjah, UAE

(2012-09 - 2013-06)

• Assisted the lead teacher in delivering curriculum and supporting small groups of Pre-K students.
• Supervised students during carpet time and lunch to ensure a safe, engaged environment.

Manager, Operations - C A Middle East LLC - Dubai, UAE

(2010-01 - 2011-08)

• Managed customer portfolios and resolved project inquiries and complaints.
• Supervised daily operations and reported performance to senior management.

Customer Service Manager - Standard Chartered Bank - Dubai, UAE

(1997-04 - 2006-07)

• Led a centralized account services team, managing inquiries for liability, credit card, and investment accounts.
• Handled and resolved customer complaints, monitoring MIS reporting and unauthorized excess-to-loan cases.
• Prepared excess authorizations, cheque returns, and teller-posting approvals; developed retention and service-strategy process notes.
• Monitored staff performance, conducted appraisals, and delivered training workshops to raise service-quality awareness.

Bachelor of Business Administration (BBA) - Business - Pakistan College, Sharjah, UAE (1994)