Hywautha Muhammad

Resume available upon request.

WORK EXPERIENCE

Independent Living, Newburgh, NY — Peer Specialist

September 2022 - January 2023

• Served as a source of support for individuals during all stages of recovery.
• Advocated for multiple pathways to recovery and engaged in MAT

(Medication Assisted Treatment) program partnerships.

• Proactively engaged families and individuals on how to access and navigate the substance use treatment system and negotiate insurance barriers to treatment.
• Provided group support, education, recovery information to families and individuals regarding substance use disorders (SUD).
• Helped Individuals create individual recovery service plans based on recovery goals and steps to achieve those goals.
• Used recovery-oriented tools to help Individuals address challenges.

Ohanna Enterprises, LLC, Utica, NY — Administrative Assistant 

December 2015 - June 2020

• Organized and coordinated administration duties and office procedures.

· Scheduled meetings and appointments, made office supplies arrangements, and provided general administrative support to staff.

· Used a variety of office software (email tools, spreadsheets and databases).

· Created confidential legal documents, designed and created company Marketing materials (flyers,brochures, etc.)

· Conducted patent and intellectual property research via the internet.

Michelin USA, Tuscaloosa, AL — Business Analyst

March 2014 - December 2015

· Installed, performed trouble-shooting, monitored performance, and upkeep of the network infrastructure at the local plant, including:structured cable plant management, LAN/WAN/WLAN support, IP address management, Network and switching equipment management, wiring closet management, capacity management, change management,

user requirement, contractor management, and some project management.·

· Interacted daily with a diverse team, internal customers, plant leadership, and outside contractors and Suppliers.

· Acted as a liaison to other departments for certain activities.

· Applied Project management methodologies are important to the success of this role for planning and implementation.

· Ensured current and accurate documentation.

· Participated in an on-call rotation providing after hours and weekend support remotely and on site.

BF Goodrich, Tuscaloosa, AL — Deskside Support

October 2011 - March 2014

• Worked with outside contractors and submit bids for infrastructure projects.
• Troubleshoot network connectivity.
• Managed user accounts using Active Directory.
• Supported and re-imaged WYSE Thin Clients• Configured Honeywell

CV61 fork-lift terminals.

• Configured and supported Intermec CK3 and CK31 Handheld

Scanners.

• Managed hand-held scanner inventory and repairs.
• Troubleshoot wireless access and connectivity issues, configured stand-alone/networked laser printers.
• Performed PC Asset Management and update the PC asset database• Conducted periodic physical inventory of office automation equipment/assisted in the verification of inventory records.
• Documented and resolved service requests.

DeVry University, Decatur, GA — Bachelor of Science in Computer Information Systems July 1989 - October 1992

The Center for Addiction Research and Study, Certificate, CASAC-T (valid 2024-2030) 

Credentialed Alcoholism and Substance Abuse Counselor

September 2023 - July 2024