Ian Cartagena

I’m currently a college student looking for a stable job that will allow me to support myself financially while continuing my education. I’m a motivated, responsible, and hardworking individual who is eager to learn new skills, gain experience, and contribute positively to a team. I’m looking for an opportunity where I can grow in the department as well.

The Yellow Balloon, Shift Lead/Receptionist - Gaithersburg, MD

Jan 2025-Dec 2025

• Greeted and assisted customers, creating a welcoming and positive experience.

• Answered calls and scheduled customer appointments accurately and efficiently.

• Handled cash and front-desk transactions while maintaining accuracy.

• Organized and maintained a clean, presentable customer-facing environment.

• Managed opening and closing duties and helped ensure the store was prepared for customers.

• Multitasked in a fast-paced environment while providing attentive customer service and promlying sales.

• Led the shift and hair stylists during busy hours

• Provided friendly and efficient customer service in a fast-paced environment.

• Prepared, decorated, packaged, and presented products according to company standards.

• Maintained a clean, organized, and visually appealing workspace.

• Handled multiple tasks efficiently while maintaining quality and consistency.

• Assisted with daily store operations, including cleaning, restocking, and closing duties.

• Followed company procedures for food safety, sanitation, and product quality.

• Worked collaboratively with team members to keep daily operations running smoothly.