Ibtida.

QA Testing Analyst with hands-on experience designing and executing manual, API, and mobile test suites. Skilled in translating requirements into test cases using boundary-value analysis and equivalence partitioning, and documenting clear, reproducible defects in Jira. TripleTen-certified, with a background in customer-focused problem solving and accurate recordkeeping from 3+ years in sales and service.

Consultant - PRIME Communications - Floral Park, NY

(2026-02)

• Process sales orders and resolve billing discrepancies while maintaining accurate CRM records
• Produce weekly pipeline reports used by the team to track progress and prioritize follow-ups
• Train new consultants on repeatable CRM workflows, improving consistency across the team

Customer Service Representative - Verizon, Silverline Visionary - Melville, NY

(2025-08 - 2026-02)

• Resolved customer issues and managed accounts in CRM software while documenting every interaction
• Advanced to a leadership role supporting service quality and team performance
• Maintained high accuracy in account updates and issue tracking under high call volume

Career Break

(2024-09 - 2025-08)

• Between roles — searching for the right next opportunity and exploring a new career direction.

Sales Associate - GNC - Jamaica, NY

(2024-02 - 2024-09)

• Met sales goals while maintaining accurate cash, inventory, and shipment records
• Supported customers in a fast-paced retail environment and kept the store organized
• Handled transactions, deposits, and inventory with consistent attention to detail

Certificate of Completion - Quality Assurance Engineering - TripleTen (2026-10)

Computer Science - CUNY New York City College of Technology