Ike Osuji

Business Operations Analyst with 7+ years of experience driving operational efficiency, workflow optimization, and data-informed decision-making across healthcare and insurance organizations. Proven ability to support cross-functional initiatives, streamline reporting processes, and deliver executive-ready insights that improve performance, reduce risk, and enable scalable growth. Strong background in business operations, KPI reporting, stakeholder coordination, and process improvement, with advanced capabilities in SQL, Python, Tableau, and Power BI.

Experienced in aligning technical solutions with business goals, supporting planning cycles, and enhancing organizational workflows.

Demonstrated impact includes: Reduced data errors by 25% through improved validation and QA processes, Increased operational efficiency by 20% via workflow optimization and reporting automation, Improved decision-making speed by 15% through KPI dashboards and executive reporting.

New Business Intelligence Analyst - Combined Insurance Company of America (Contracted by Sunrise Systems, Inc.) - Remote

(2024-05)

• Partner with business and operational stakeholders to translate requirements into data-driven solutions, supporting sales operations, performance tracking, and strategic decision-making
• Develop and maintain executive dashboards and KPI reports (Tableau, SQL, Python) to monitor sales performance, pipeline metrics, and operational trends
• Support business planning and forecasting cycles by building and optimizing sales forecasting models, improving target setting and performance visibility
• Drive workflow optimization initiatives, identifying inefficiencies and implementing data-backed improvements that increased team productivity by 20%
• Coordinate cross-functional efforts between IT, operations, and leadership to resolve system issues, improve processes, and enhance application performance
• Design and implement scalable data processes for reporting automation, reducing manual effort and improving reporting accuracy
• Contribute to operational reporting cadence, delivering insights that inform leadership decisions and risk mitigation strategies

RIS Optimization Testing Analyst (Contract) - RadNet, Inc. - Remote

(2024-02 - 2024-06)

• Supported large-scale system optimization initiatives by coordinating testing, validation, and release readiness across operational and technical teams
• Developed and executed test strategies aligned with business workflows, financial processes, and clinical operations
• Reduced data-related defects by 25% through structured validation processes, defect tracking, and root-cause analysis
• Partnered with stakeholders to ensure system changes aligned with business requirements and operational goals
• Contributed to release coordination, go-live support, and user readiness, ensuring smooth deployment of new features
• Documented workflows, risks, and system changes to support operational continuity and process transparency

Data Testing Analyst - Slavic Integrated Administration, Inc. - Remote

(2022-02 - 2024-02)

• Led UAT coordination and execution, ensuring alignment between business requirements and system functionality
• Collaborated with cross-functional teams to identify process gaps and implement improvements that enhanced operational efficiency
• Built SQL-based tools and reports to support financial analysis, operational tracking, and decision-making
• Managed data validation and quality assurance processes, reducing errors by 25% and improving reporting reliability
• Acted as a liaison between business and technical teams, ensuring clear communication of requirements, risks, and deliverables
• Supported issue tracking, prioritization, and resolution, improving delivery timelines and stakeholder satisfaction

Benefits Data Analyst - USI Insurance Services - Remote

(2020-06 - 2021-01)

• Delivered business intelligence reporting and dashboards (Power BI) to track performance, trends, and operational metrics
• Conducted analysis of claims and benefits data to support financial planning and optimization initiatives
• Partnered with stakeholders to ensure data accuracy, system alignment, and compliance with business rules
• Supported onboarding and training initiatives by developing documentation and conducting knowledge transfer sessions

Medical Technologist - Texas Children's Hospital (Contracted by Dean's Professional Services) - Houston, TX

(2018-03 - 2020-06)

• Supported clinical operations through data analysis, reporting, and system optimization using Excel and BI tools
• Ensured data accuracy, compliance, and workflow efficiency across healthcare systems (EPIC, reporting platforms)
• Collaborated with cross-functional teams to improve data flow and reporting processes

Medical Technologist - Laboratory Corporation of America (Labcorp) - Houston, TX

(2015-09 - 2018-03)

• Managed laboratory data systems and ensured accuracy of reporting within LIS platforms
• Supported system integrations and data workflows across healthcare applications
• Maintained compliance with operational and regulatory standards

Data Analyst - E.R. Solutions - Houston, TX

(2005-06 - 2015-08)

• Developed dashboards and reports to analyze customer engagement and business performance
• Provided technical and operational support across systems, improving issue resolution and user experience
• Collaborated with cross-functional teams to enhance system functionality and business processes

Master of Science - Cyber Security - Regent University

Bachelor of Science - Biology & Criminal Justice - University of Houston–Victoria