Ikema Eberhardt

Licensed Pharmacy Technician with pharmacy training, coursework practice simulations, and hands-on projects in prescription processing, medication handling, insurance claims support, patient confidentiality, and pharmacy operations. Brings additional experience in healthcare support, customer service, and crisis prevention/intervention within school settings. Known for remaining calm in fast-paced environments, communicating effectively, maintaining accurate documentation, and supporting safe, compliant, patient-focused care.

CPI Contractor at Baltimore City Public Schools (2023-01 – Present)

Provide crisis prevention and intervention support across multiple school locations based on staffing and student needs

• Provide crisis prevention and intervention support across multiple school locations based on staffing and student needs
• Assist with de-escalation strategies and behavior support for students in high-stress situations
• Help maintain safe, structured, and supportive learning environments for students and staff
• Respond professionally to behavioral incidents while following school safety procedures and protocols
• Build positive working relationships with students, faculty, and support teams
• Adapt quickly to different school settings, student needs, and daily responsibilities

Call Center Representative at Sitel Worldwide (2022-07 – 2023-03)

Managed high-volume inbound calls using advanced call management systems and resolved customer concerns efficiently

• Managed high-volume inbound calls using advanced call management systems
• Resolved customer concerns efficiently and professionally
• Escalated unresolved issues for further investigation and support
• Verified and updated customer account information accurately
• Educated customers on services, account updates, and available options

Nursing Aide at Caring Hearts Home Care (2022-01 – 2022-06)

Monitored and recorded patient vital signs and assisted patients with mobility and daily living activities

• Monitored and recorded patient vital signs, including blood pressure and heart rate
• Assisted patients with mobility, exercise, and activities of daily living
• Maintained clean and safe patient environments
• Documented patient conditions and reported concerns to nursing staff

Coursework in Medical Technician – Fortis College

High School Diploma – Aberdeen High School