Iklaki Chris

Compassionate and results-driven Case Manager / Community Support Worker with over 5 years of experience delivering client-focused care, developing individualized service plans, and coordinating comprehensive support services. Adept at crisis intervention, case documentation, and community resource navigation. Proven ability to build strong relationships with clients, advocate for their needs, and help them achieve stability and independence.

Known for being reliable, proactive, and a strong team player in fast-paced, high-pressure environments.

Community Support Worker - Better Morning Inc. - Washington, DC

(2021-10)

• Coordinate care for individuals with mental health conditions through assessments, service planning, and progress monitoring.
• Conduct needs assessments and develop personalized intervention strategies to meet client goals.
• Collaborate with healthcare providers, social workers, and family members to deliver holistic support.
• Provide crisis intervention, de-escalate high-stress situations, and ensure client safety.
• Advocate for client access to housing, employment, and healthcare services.
• Maintain accurate and timely documentation in compliance with organizational standards.

Community Support Specialist - East River Family Strengthening Collaborative, Inc. - Washington, DC

(2019-01)

• Engaged at-risk families, assessed needs, and created tailored support plans.
• Connected clients with government and community resources to enhance self-sufficiency.
• Reported and followed up on child abuse/neglect cases while providing critical family support.
• Facilitated family access to community services, life skills training, and support systems.
• Represented the organization at community events to strengthen outreach and impact.

Medication Technician - Millennium Compassionate Care

(2019-08)

• Administered medication and monitored patient responses under medical supervision.
• Maintained accurate medication records and patient logs.
• Communicated effectively with clients and families regarding care needs.

Caregiver - Millennium Compassionate Care - Washington, DC

(2019-06)

• Provided personal care, companionship, and transportation support to clients.
• Performed housekeeping, grocery shopping, and other essential daily tasks.
• Ensured client safety and well-being through attentive and compassionate care.

Bachelor of Science - Computer Science - University of Calabar (2014-01)