Restaurant Manager at Dek Thai Restaurant (2026-01 – Present)
- Oversee daily restaurant operations, coordinating staff, customer service, and workflow to maintain efficient service
- Train and support employees to ensure consistent service and operational standards
- Resolve customer and operational issues using a problem-solving and service-focused approach
Server at Dek Thai Restaurant (2024-01 – 2026-01)
- Delivered attentive customer service in a fast-paced environment while managing multiple tables and requests simultaneously
- Answered incoming calls, took orders, and communicated customer requests accurately to the kitchen team
- Coordinated with delivery drivers and organized takeout orders to ensure accuracy and timely pickup
- Analyzed customer demographics and redesigned the menu layout to improve accessibility for older customers and overall readability
- Created Thai tea cookies as complimentary holiday gifts for customers to support a personalized customer experience
Canine Camper, Dog Care and Enrichment at PAWS (2025-01 – 2026-01)
- Provided attentive care and enrichment activities for dogs in a structured, team-oriented environment
- Monitored animal behavior and well-being while maintaining a safe and organized space
Marketing Coordinator at FBLA High School Club (2024-01 – 2025-01)
- Managed the club's social media accounts and created promotional content to increase awareness of club activities and events
- Designed social media posts, flyers, and promotional materials using Canva and Photoshop
- Collaborated with club members and officers to maintain consistent communication and promote upcoming events
Server at Kataliya Thai House (2022-01 – 2023-01)
- Contributed to a 6.25x increase in daily sales through attentive customer service, effective communication, and personalized recommendations
- Built strong customer relationships that supported repeat business and customer retention
- Handled customer concerns professionally and collaborated with team members to maintain efficient operations
Mentor at Get R.E.A.L Program by ACRS (2022-01 – 2023-01)
- Mentored students ages 7-15 through informal lessons and activities focused on life skills, relationships, communication, and respect
- Used role-playing and interactive activities to help students practice responding to real-life situations
- Assisted program managers with daily activities, including organizing materials and supporting program sessions
- Built positive relationships with students by encouraging participation and creating a supportive environment
