Irina Borsuk

Detail-oriented and organized administrative professional seeking a clinical scheduler or patient coordinator position where I can leverage my strong communication, scheduling, and customer service skills to coordinate patient appointments efficiently, verify insurance information, and collaborate with healthcare providers to ensure efficient clinical operations and deliver a positive patient experience. Committed to maintaining accuracy, confidentiality, and exceptional service in a fast-paced healthcare environment.

Office Manager/Associate, Ophthalmology Medical Office Coordinator - Dr. Kenneth Morton - Bellevue, WA

(2004-01)

Performed comprehensive front and back-office operations in a high-volume ophthalmology practice serving a diverse, multicultural patient population.

• Medical billing and coding, including insurance claim submission, payment posting, accounts receivable follow-up, denial resolution, and reimbursement optimization.
• Managed accounts payable (A/P) and accounts receivable (A/R), ensuring accurate financial records and timely processing of payments.
• Coordinated front desk operations, including patient check-in/check-out, insurance verification, appointment scheduling, referrals, and consultation coordination while delivering exceptional customer service.
• Communicated effectively with patients, providers, and insurance representatives through strong oral and written communication skills.
• Organized referrals and consultations.
• Served as an interpreter for DSHS patients, facilitating clear communication between patients and healthcare providers and supporting culturally competent care.

Office Manager - Dr. Ezzat Tashakkor - Bellevue, WA

(2001-01 - 2003-12)

Managed daily administrative operations for a busy family practice, ensuring efficient office workflow and exceptional patient service.

• Assisted patients in resolving billing and insurance issues with empathy, professionalism, and a commitment to achieving timely, accurate resolutions.
• Accounts payable and receivables
• Medical Billing & Coding
• Maintaining personnel files

Masters - English & English Literature - Far East State University