Patient Coordinator & Clinic Navigator - Summit Orthopedics - Woodbury, MN
(2025-02)
- Orchestrate and navigate complex patient care pathways, serving as the primary point of contact to ensure a seamless clinic experience.
- Facilitate medication refill requests efficiently, coordinating with clinical staff and pharmacies to ensure timely patient access to prescriptions.
- Manage precise order placements and route clinical documentation, utilizing fax and electronic systems to send orders to external healthcare partners and providers.
- Liaise between patients, clinical teams, and physicians to coordinate precise care plans, diagnostic orders, and follow-up worklists.
- Streamline clinic workflows and patient intake processes using advanced administrative scheduling systems.
- Resolve patient inquiries and scheduling conflicts efficiently, maintaining compliance with healthcare regulations and clinic standards.
- Utilize Microsoft applications and internal EHR systems to track patient progress, manage documentation, and meet critical clinic deadlines.
Appointment Scheduler - Summit Orthopedics - Woodbury, MN
(2022-07 - 2025-02)
- Managed and optimized high-volume physician schedules to maximize clinic efficiency and reduce patient wait times.
- Coordinated detailed patient worklists, medical orders, and communications across multidisciplinary teams.
- Utilized Microsoft Office applications to input data accurately and meet organizational deadlines.
- Proactively identified and implemented improved tracking methods to enhance patient navigation and support.
CNA – Certified Nursing Assistant - GrapeTree Medical Staffing - Saint Paul, MN
(2021-06 - 2023-07)
- Administered and passed medications accurately in strict accordance with healthcare protocols and safety regulations.
- Assisted residents with activities of daily living (ADLs), including dressing, bathing, hygiene, and mobility cares.
- Supported residents' daily household needs, ensuring a clean, safe, and welcoming living environment.
Special Education Para - SoWashCo Schools - Cottage Grove, MN
(2020-11 - 2022-04)
- Guided students through academic curriculum and homework, adapting style to meet diverse learning needs.
- Initiated individual learning plans and behavioral strategies tailored to specific Individualized Education Programs (IEPs).
- Supported student medical and personal care needs, including mobility and bathroom assistance, with high dignity.
- Assisted with lunchtime preparation, supervision, and feeding protocols for students.
Assistant Manager - Holiday Station Store - Cottage Grove, MN
(2020-06 - 2020-11)
- Managed bi-weekly payroll processing and drafted master employee schedules to optimize floor coverage.
- Conducted rigorous bi-weekly and monthly financial auditing to safeguard store revenue.
- Oversaw inventory management and handled weekly product ordering to ensure consistent stock levels.
- Maintained daily administrative paperwork, financial reporting, and compliance documentation.
- Led store cleaning and organization initiatives to consistently exceed corporate health and safety standards.
Service Specialist - LifeWorks Services - Eagan, MN
(2019-10 - 2020-07)
- Developed and taught interactive activities and educational classes tailored to adults with developmental disabilities.
- Coordinated safe and efficient transit by loading and unloading clients from transportation buses.
- Provided high-quality personal care, including care room assistance and brief changes.
Health Care Services Coordinator - The Waters Senior Living - White Bear Lake, MN
(2018-08 - 2019-10)
- Created and balanced complex shift schedules and processed payroll for a large facility staff.
- Tracked and managed employee attendance, performance metrics, and personnel records.
- Championed recruitment efforts by promoting career fairs, conducting initial screenings, and leading onboarding.
- Conducted professional community tours for prospective residents and families, facilitating lease signings.
- Assisted administration with monthly rent statements, billing collections, and payment processing.
