Irvin Boudreaux

CompTIA A+ certified professional transitioning into IT Support with hands-on knowledge of Windows 10/11, Microsoft 365, hardware and software installation, basic networking, Active Directory, and remote support. Experienced in troubleshooting operational issues, monitoring complex systems, following technical procedures, and coordinating with teams in fast-paced environments. Brings strong problem-solving, customer service, communication, and attention-to-detail skills to an entry-level IT Support role.

B Operator at Talos & QPM (2026-01 – Present)

• Engineered preventive monitoring protocols across critical offshore vessel systems, leveraging advanced mechanical aptitude to reduce unplanned downtime by 15%.
• Diagnosed complex mechanical and operational failures under high-pressure conditions, applying diagnostic troubleshooting skills to restore full equipment functionality 20% faster than industry benchmarks.
• Audited high-risk deck machinery and emergency equipment to ensure strict regulatory compliance, utilizing rigorous quality assurance methods to achieve a 100% safety inspection pass rate.
• Directed cross-functional crew communications during heavy lifting, rigging, and cargo operations, deploying agile workflow coordination to boost daily deck operational efficiency by 25%.
• Enforced zero-compromise safety protocols within dynamic marine environments, employing proactive risk management to maintain a 100% Incident-Free Safety Record over 500+ operational hours.

C Operator at Talos & QPM (2025-01 – 2026-12)

• Monitored critical vessel propulsion and auxiliary systems during daily operations, leveraging technical system diagnostic skills to reduce unscheduled equipment downtime by 15%.
• Assisted in executing complex offshore deck operations and equipment maneuvers, applying cross-functional team coordination to complete project phases 10% ahead of scheduled operational timelines.
• Identified and escalated potential mechanical and procedural hazards, utilizing proactive risk mitigation skills to achieve a 100% zero-incident safety record across all assigned shifts.
• Adhered strictly to maritime compliance standards and high-risk technical protocols, demonstrating regulatory compliance expertise that contributed to a 100% pass rate on internal safety audits.

Rigger at EMC (2024-01 – 2025-12)

• Executed pre-operational inspections on heavy rigging gear to preemptively identify safety hazards, applying rigorous risk assessment standards to maintain a 0% safety incident rate across all lifting projects.
• Directed complex lifting and rigging operations in accordance with strict OSHA and site safety protocols, leveraging technical operational compliance to achieve 100% adherence during high-risk maneuvers.
• Synchronized real-time material handling efforts with crane operators and deck crews through active team communication, streamlining equipment transport to boost operational efficiency by 20%.
• Monitored dynamic high-risk work environments by applying high-level situational awareness and critical thinking, eliminating near-miss incidents over 500+ hours of heavy machinery operations.

PHOTOGRAPHY INSTRUCTOR at Lansing Photography Group (2022-08 – 2025-10)

• Developed and taught photography courses for students of different skill levels.
• Explained technical concepts through clear, step-by-step instruction.
• Created lesson plans based on individual student needs.
• Provided one-on-one assistance with technical and equipment issues.
• Mentored students through feedback and individualized guidance.
• Managed scheduling, curriculum, and instructional materials.
• Adapted teaching methods to different learning styles.
• Encouraged students to develop independent problem-solving skills.
• Created a positive and supportive learning environment.
• Managed multiple responsibilities while maintaining organization and quality.

Google IT Support Professional Certificate – Merit America (2026-09)