Serenity Bloom

Hi, I'm Serenity⁠—a motivated and versatile young professional with a diverse background in customer service, hospitality, and education. Throughout my career journey, I have acquired a passion for connecting with people from all walks of life, adapting to new environments, and continuously seeking opportunities for personal and professional growth. My ability to thrive in fast-paced and dynamic settings has equipped me to handle challenges with poise and creativity.

As I embark on the next chapter of my career, I am eager to apply my diverse skill set and relentless work ethic in a new industry. I am determined to contribute my adaptability and passion for exceptional service to an organization that values innovation, collaboration, and employee development.

If you are seeking a dedicated team player with a proven track record of delivering top-notch customer experiences and a strong commitment to personal growth, I welcome the opportunity to connect and explore how my skills can contribute to your organization's success.

Let's connect and discuss how I can make a positive impact in your company!

Server 11//2023-8/2024

Olive Garden, Cincinnati, OH

• Greeted guests with a welcoming, friendly demeanor and escorted them to their seat promptly 
• Ensured orders were accurately written and entered into POS system
• Delivered quality food and beverages in a timely manner 
• Excelled at upselling/promoting menu items
• Carefully handled payments while processing transactions per company guidelines and policies

Assistant Teacher 8/2021-2/2022

The Goddard School, Cincinnati, OH

• Developed caring rapport with parents and students
• Attentively supervised children: infants-6yrs
• Created and executed fun, intellectually stimulating lesson activities
• Assisted children with maintaining behavioral expectations
• Calmly and empathetically communicated adverse events to parents and staff
• Sanitized/disinfected environment per school policies
• Ensured a positive and safe environment for children, parents, and coworkers

Red Lobster, Cincinnati, OH

• Greeted guests with a welcoming, friendly demeanor and escorted them to their seat promptly 
• Ensured orders were accurately written and entered into POS system
• Delivered quality food and beverages in a timely manner 
• Excelled at upselling/ promoting menu items
• Successfully executed company assigned guest service experience timelines: greeting, ordering, serving, etc.

YMCA Camp Ernst, Burlington, KY

• Lead, organized and facilitated various indoor and outdoor group activities, such as character growth circles, hiking, rope courses, swimming, outdoor cooking, ball games and more
• Implemented behavioral management strategies to ensure a fun and safe environment for children and staff
• Provided training to incoming counselors related to staff and camper behavioral, health, and safety standards
• Performed Kitchen and dining hall duties: cleaning, prepping, seating, etc. 

Currently obtaining a Bachelor of Science in Communication studies.