Isabelle Iliev

Assisted customers with loan-related inquiries, including payment processing, account balances, payoff requests, and escrow information. Utilized loan servicing systems and Excel to track, update, and reconcile customer and transaction data. Followed federal and state banking regulations, privacy standards, and company policies.

Loan Operations – Customer Service at Community Bank (2025-10 – Present)

• Assisted customers with loan-related inquiries, including payment processing, account balances, payoff requests, and escrow information.
• Utilized loan servicing systems and Excel to track, update, and reconcile customer and transaction data.
• Followed federal and state banking regulations, privacy standards, and company policies.
• Resolved customer issues efficiently by investigating discrepancies and coordinating with internal departments.

Assistant Coach at Girls Tennis Coach (2022-08 – 2023-11)

• Successfully coached a team of 15 high school students, leading them to improve skills and teamwork.
• Aided the team during matches and practice to help manage relationship skills.
• Ensured team needs were met, such as ensuring equipment, uniforms, food, and water for the team arrived at every match and practice.

Server and Cook at Tasta Pizza (2021-01 – 2025-10)

• Answer phones professionally, taking orders and assisting.
• Assist with keeping the store and especially my work area clean.
• Create relationships with customers via interpersonal skills to support regulars.
• Develop enhanced time management skills by successfully multitasking while providing excellent customer service.

Bachelor of Arts in Mathematics – Thiel College (2024-05)

Master in Business Data Analytics – St. Bonaventure University (2025-01)