Isadora Chandlee

Detail-oriented administrative professional seeking an Administrative Support role within a legal environment, with 5+ years of experience managing legal agreements, records, and client communication. Proven track record in managing document flow, contracts, and applicant screening with 100% accuracy and retention.

Professional

Portuguese-English translator, fluent in English with conversational Spanish; proficient in Salesforce and Microsoft Office 365.

Freelance Portuguese-English Translator - Self-Employed - Orlando, FL

(2024-08)

• Translate legal and administrative documents between Portuguese and English with high accuracy, managing each client engagement from first inquiry through delivery.
• Provide administrative support by communicating with clients in Portuguese and English via written correspondence and phone to ensure project alignment.

Customer Success Manager - Holzer Properties LLC - Orlando, FL

(2015-07 - 2024-07)

• Achieved 100% customer retention, zero vacancies, and 100% on-time payment across nine years through meticulous record-keeping.
• Negotiated a 6% price increase at every renewal through consistent, proactive communication and relationship management.
• Managed document flow for legal agreements, renewals, and applicant background screening, ensuring complete and accurate records for every customer.
• Served as the primary administrative point of contact for customers, responding to inquiries and coordinating maintenance to resolve complex issues.

Assistant Manager - Sherwin-Williams - Orlando, FL

(2020-10 - 2022-03)

• Trained and onboarded at least one new associate per week and mentored 8 full-time associates, contributing to 3 promotions across the district.
• Processed credit applications and purchase orders with high accuracy while maintaining commercial customer records in Salesforce CRM.
• Managed daily administrative operations independently, including cash handling, bank deposits, inventory, and weekly scheduling for a team of 10.
• Handled multi-line client communication in English, Portuguese, and Spanish to support diverse customer needs.

Account Executive - TBG Global - Orlando, FL

(2019-12 - 2020-09)

• Presented subscription offerings to prospects and completed up to 4 new customer sign-ups per day, exceeding company minimums.
• Provided administrative follow-up with existing subscribers by phone to resolve concerns and prevent cancellations.

Business Administration Intern - Prime Finance - Orlando, FL

(2019-04 - 2019-09)

• Supported administrative operations at an auto finance company, assisting with document management and vehicle financing workflows for MotorMall customers.

Bachelor of Science - Business Administration (BSBA) Business Administration - University of Florida (2020-05)

Business Administration - Universidade de Fortaleza (UNIFOR) (2016-02 - 2016-12)