Ishimwe Kylie Jolie

Reliable and experienced Behavioral Health Technician with years of hands-on experience in a residential treatment setting at Hand in Hand Residential Facility. Skilled in supporting individuals with behavioral and mental health needs through structure, consistency, and direct care. Strong background in crisis management, de-escalation, and maintaining a safe, stable environment for clients.

Known for staying calm under pressure, following treatment plans accurately, and building trust with clients through respect and consistency. Works well with clinical teams and takes initiative in ensuring clients receive quality care and support throughout their daily routines and challenges.

Manager / Behavioral Health Technician at Hand in Hand Residential Facility (2023-05 – Present)

• Provided direct behavioral health support to residents in a structured residential treatment setting, ensuring safety, stability, and daily therapeutic engagement.
• Implemented individualized behavior intervention plans (BIPs) under clinical supervision to reduce maladaptive behaviors and reinforce positive coping skills.
• Monitored, documented, and reported client behaviors, progress notes, and incidents in compliance with facility and HIPAA regulations.
• Supported residents with daily living activities including hygiene, meals, medication reminders, and routine structure to promote independence.
• Utilized de-escalation and crisis intervention techniques to safely manage behavioral crises and maintain a therapeutic environment.
• Collaborated closely with case managers, therapists, and medical staff to ensure continuity of care and effective treatment planning.
• Facilitated group and individual skill-building activities focused on emotional regulation, communication, and social development.
• Maintained a trauma-informed and person-centered approach when working with individuals with mental health and behavioral challenges.
• Ensured a safe, clean, and supportive residential environment while adhering to facility policies and behavioral health standards.

Bachelor of Science in Finance – Liberty University

– Maryvale High School