Ivy Zavalza

Barista / Opener / Closer at Rambler Café (2024-10 – Present)

• Followed opening and closing protocols and completed required tasks
• Memorized drink preparations and full food menu
• Provided efficient service to ensure customer satisfaction

Invoice Clerk at Zavalza's Construction (2023-10 – Present)

• Maintained high attention to detail for accuracy in processing invoices
• Organized documents both online and on paper
• Prepared and sent invoices to companies
• Tracked incoming emails and service requests

Barista at Starbucks (2023-05 – 2023-08)

• Communicated effectively with customers and partners to provide efficient service
• Memorized drink preparations, including custom drinks of regular customers
• Resolved issues by turning negative experiences into positive ones to build loyalty

Sales Associate / Closer at Stacked Pax (2023-02 – 2023-08)

• Operated cash register efficiently and accurately, processing payments and counting money
• Maintained store cleanliness and organization, including glass counters, floors, and storage areas
• Listened to customer needs to identify the best products and services
• Built relationships with customers to encourage repeat business

Crew Member at McDonald's (2022-09 – 2023-03)

• Resolved customer complaints promptly and professionally
• Served drive-thru and front register while preparing food and drinks
• Handled multiple tasks to support team members
• Delivered fast and courteous customer service

High School Diploma – Bonita Vista High School (2023)

Cosmetology / Barbering – Paul Mitchell The School San Diego