J Henderson

Senior Business Systems Analyst with over 15 years of experience leading requirements elicitation, system configuration, and business process improvements for digital banking platforms and public sector enterprise environments. Subject matter expert in Q2 Central, Q2 Online Banking, and Symitar / Episys, acting as the core liaison between business users, engineering teams, and SaaS vendors. Proven track record of translating complex business needs into precise technical specifications, managing data validation workflows, and delivering actionable operational dashboards.

Guest Service Representative at HAMPTON INN & SUITES (2021-08 – Present)

• Utilize hospitality database systems to manage resource forecasting, coordinate transaction audits, and ensure precise account ledger validation.
• Resolve escalated service conflicts, applying refined interpersonal communication skills to bridge frontline gaps.

Business Systems Analyst / Application Administrator at FIRST COMMERCE CREDIT UNION (2018-03 – 2026-05)

• Partnered with credit union business units to capture, analyze, and document requirements for digital banking platform feature enhancements and third-party integrations.
• Managed technical communication and product roadmap alignments with Q2 and Core SaaS vendors to ensure operational changes satisfied regulatory and internal policy baselines.
• Engineered interactive monthly business intelligence dashboards using SSRS to transform complex transaction data into actionable strategy metrics for executive stakeholders.
• Structured and executed full-lifecycle User Acceptance Testing (UAT), script updates, and regression validation matrices during major platform releases to ensure zero functional disruption.
• Leveraged Python scripting alongside the Q2 SDK platform to systematically eliminate manual configuration errors, reducing system provisioning cycle times by 20%.

System Project Analyst at FLORIDA DEPARTMENT OF FINANCIAL SERVICES (2008-04 – 2018-03)

• Directed end-to-end business analysis, mapping, and gap analyses for multi-tier state financial software implementations across.NET, IIS, and DB2 ecosystem.
• Collaborated cross-functionally with software architects to translate legacy system behaviors into specifications for modern, scalable Microsoft enterprise frameworks.
• Conducted structured root-cause investigations into data mismatches and batch file errors, engineering reliable software logic corrections to safeguard data integrity.
• Designed, deployed, and automated business reporting distributions using SSRS and Crystal Reports, providing critical state oversight groups with auditable operational records.

Computer Programmer Analyst II at FLORIDA DEPARTMENT OF FINANCIAL SERVICES (2001-08 – 2008-04)

• Formulated and validated testing matrices, edge-case scenarios, and debugging models for workers' compensation processing tools across mixed VB.NET and Access systems.
• Translated ongoing administrative process changes into systematic application alterations, improving reporting accuracy and backend workflow reliability.

Systems Specialist & Information Support Analyst at FLORIDA STATE IT DEPARTMENTS

Developed core data mapping competencies, user access control matrices, cross-department communication channels, and formal business infrastructure documentation.

Bachelor of Science (B.S.) in Computer Information Systems – FLORIDA A&M UNIVERSITY