Unit Associate at Atlantic HealthCare (2024-02 – 2024-04)
- Answering phone calls, walking patient family members into recovery room area past post surgery
- Answering inquiries from family members and providing the status of surgery.
- Keeping patients' status up to date in Epic.
Network Technician – Customer Service at Verizon Telecom (1994-09 – 2014-09)
- Demonstrate extensive experience as a Network Technician in the NOC, monitoring alarms, troubleshooting, and dispatching.
- Worked within the central office, managing and repairing technical issues within the switch and in transport.
- Handpicked to become a key member of the SONET team, collaborating with intra-company employees to create and install fiber backbone, enabling user-friendly video and wireless internet interface while optimizing the functionality of ROADM, Metropolis Eon, DWDM equipment, and VOIP. Maximized customer satisfaction by providing proactive technical support, including testing, repairing, installing, and maintaining telecommunications equipment, allowing seamless service access.
- Conducted extensive root cause analysis on outages to perform effective and timely maintenance, ensuring network synchronicity and preventing similar issues.
- Minimized downtime and enriched customer experiences by coordinating with cross-functional personnel, including engineers and external technicians, to verify equipment compatibility with service requests.
- Maintained high levels of network performance and ensured accurate and efficient data transport for customers by utilizing different meters and multiplexers to test levels and signaling for transport.
- Upheld integrity and reliability of the network by assuring the proper functioning of the 5E and DMS Switch via continuous testing and prompt resolution of issues.
- Appreciated by customers for thoroughness and patience as a result of delivering personalized customer service and customized solutions while keeping customer satisfaction as the foremost priority.
Unit Clerk/Medical Receptionist at Warren Hospital (1987-11 – 1992-09)
- Facilitated efficient clerical support, including establishing a smooth flow of internal and external communication while preserving the confidentiality and integrity of sensitive information.
- Enabled prompt evidence-based decision-making regarding patient care/treatment by transporting lab specimens, scheduling patient tests, and answering patients' or medical professionals' inquiries.
- Processed physician orders daily while keeping up-to-date records of unit charts and monitoring inventory levels to order required supplies without causing wastage or overstock.
- Monitoring EKGS and assisting nurses when necessary.
Consultant – Sales & Services at Verizon Telecom (1984-10 – 1987-10)
- Managed 75 + incoming calls daily from residential customers to acknowledge customer concerns and recommend appropriate products/services to increase overall sales and customer satisfaction.
- Built a well-informed and qualified workforce by delivering comprehensive sales training to newly hired consultants regarding company policies, product lines, and sales/customer service techniques.
