Jacey Coleman

Caring and intuitive Senior Client Advisor with 3+ years of experience in luxury retail sales and clienteling. Expertise in luxury retail sales and personalized client experiences, CRM initiatives, and consultative selling. Passionate about style and forming deep relationships with customers to fulfill their needs.

Sales Lead at Reformation (2025-09 – 2026-09)

• Promoted from Sales Associate in June 2026.
• Achieved an approximately 17% CRM conversion rate, surpassing the company goal of 3% by fostering personalized luxury-client relationships through strategic clienteling initiatives.
• Delivered a 50% increase in Sales Per Hour by utilizing styling knowledge and cross-selling techniques to create a hand-crafted client experience.
• Educated customers on Reformation's sustainability practices, enhancing customer engagement through storytelling and effective communication.
• Maintained a positive shopping experience during fast-paced rush hours by multitasking and providing attentive service, often as the sole supervisor on the floor.
• Coached associates on sales techniques, leading to consistent achievement of the store's 10.30% conversion goal.

Sales Associate at Anthropologie (2025-05 – 2025-09)

• Developed strong customer relationships through consultative selling and in-depth product knowledge, enhancing customer engagement in a luxury retail environment.
• Provided personalized styling and exceptional customer service, contributing to increased customer engagement and overall sales performance.
• Learned how to discover client needs and utilized that information to suggest additional pieces that increased the AOV and UPT in each transaction.

Social Media Manager at Pinnacle Power Services and Meta Design Manufacturing (2025-05 – 2026-07)

• Crafted and implemented storytelling into social media strategies that enhanced communication and fostered audience engagement.
• Evaluated performance metrics and refined digital content to ensure consistent messaging across platforms.
• Collobrated effectively with other creatives to produce media that addressed our audiences needs.

B.S. in Public Relations – University of Idaho (2020 – 2024)

Academic Certificate in Social Media Management – University of Idaho