Ricardo Narvaez

Results-driven sales professional with extensive experience in maximizing profitability and fostering customer satisfaction through strategic leadership and operational excellence in diverse environments. Skilled in identifying operational inefficiencies, implementing targeted solutions, and leveraging strong analytical skills. Instrumental in exceeding sales targets by cultivating high-performance teams and fostering customer-centric cultures.

Known for executing innovative merchandising strategies to enhance product visibility and drive sales. Experienced in creating and maintaining strong vendor relationships, negotiating favorable terms, and optimizing inventory levels. Unparalleled leadership and strategic thinking skills combined with a hands-on approach ensure seamless day-to-day operations.

Excellent leadership and communication skills, coupled with a deep understanding of technology and market trends enabling effective decision-making and driving business growth. Extensive "big-box" retail, soft and hard lines, and human resources background.

District Manager - Rent-A-Wheel - South Florida Market, FL

(2024-01)

Overseeing five stores within the South Florida region throughout Palm Beach, Broward, and Miami-Dade Counties to maximize profitability by setting sales targets and strategizing on business development.

• Develop and implement business strategies to increase sales and performance, expand store traffic, and optimize business opportunities and profitability
• Analyze and predict sales and financial data
• Manage profit and loss
• Train, motivate, mentor, and provide feedback to store managers and sales staff to garner results
• Conduct weekly operational audits and store check-ins to ensure stores are operationally sound and on process to meet sales objectives
• Ensure standards for quality, customer service, and health and safety are met

Founder/Owner - R&R Consulting Services LLC - Lake Worth, FL

(2022-01)

Providing expert consulting services for various industries, specializing in home improvement, consumer electronics, and big-box retail sectors.

• Assess and analyze various aspects of business, including forecasting, market trends, and risks and opportunities
• Connect with clients to provide expertise needed to move their businesses forward and navigate future success
• Provide industry insights for the world's top business professionals
• Work with various top firms globally, including Pleasant Lake Partners LLC, PR; Third Bridge, UK; Dialectica, UK, & Guidepoint, NY
• Organize and execute assigned business projects on behalf of clients, including surveys, reports, etc.
• Analyze and interpret data to unearth weaknesses and problems and derive causes
• Formulate recommendations and solutions based on client wishes, capabilities, and limitations
• Form concise reports
• Present findings and suggestions to clients with ample justification and practical advice, including detailed business plans

Store Manager - Floor and Décor Holdings, Inc. - Fairfield, CT

(2020-01 - 2022-01)

• Supervised senior leaders, ensuring readiness to steer the store toward budget goals and sustain an exceptional customer satisfaction score of over 90
• Facilitated promotion of around 50 external hires and guided internal staff into managerial roles, nurturing a dynamic and diverse management team
• Established consistent success by surpassing annual SER audits, showcasing commitment to operational excellence and compliance within the store
• Focused on continuous improvement, implementing training programs that elevated employee engagement scores to an impressive 85, positioning the store as the regional leader in team satisfaction

Store Manager - Walmart Stores - Flemington, NJ

(2019-01 - 2020-01)

• Managed diverse team of over 200 employees, overseeing daily operations and fostering a positive work environment
• Collaborated with various departments and HR to handle recruitment, performance evaluations, and team development initiatives
• Maintained meticulous focus on store presentation, certifying a visually appealing and customer-friendly environment
• Enforced strict adherence to safety and security standards, prioritizing the well-being of both customers and staff
• Balanced $80MM annual budget, making strategic decisions to optimize financial performance and drive profitability

Store Manager - Lowes Home Improvement Co. - NJ

(2016-01 - 2019-01)

• Led three New Jersey locations, initiating the Hillsborough team on a new operational model, showcasing adaptability and strategic leadership
• Orchestrated a diverse team of 135 line-level employees and five assistant managers, managing a substantial $39MM annual budget, focusing on efficiency, cost controls, sales, and growth in Pro business accounts
• Completed rigorous 12-month Store Manager Training Program in North Bergen, NJ, demonstrating commitment to professional development and learning
• Achieved revenue targets and positive store comparable sales while mitigating shrink/inventory risks in high-theft stores, representing problem-solving skills honed during management training at UNC in Chapel Hill, NC

Store Manager - Floor & Décor - Fairfield, CT

(2020-01 - 2022-01)

Transformed store cultures at Floor & Décor, yielding increased profits through tailored strategies.

General Manager - Best Buy Co. - NJ / FL

(2000-01 - 2016-01)

Administered operations for 2 New Jersey and 4 Florida stores over a 14-year period in various management roles.

• Directed high-performing teams through recruitment, training, coaching, and monitoring, supervising five store managers, 12 supervisors, and 150 line-level employees to optimize performance and deliver constructive feedback for continuous improvement
• Exceeded revenue goals, consistently achieving year-over-year net operating profit and positive comparable sales in stores with a $106 million budget
• Elevated profits by hosting impactful events featuring TV personalities, professional singers/artists, and sports organizations like NASCAR and WWE
• Pioneered advertising and marketing collaborations with leading local businesses for strategic opportunities
• Established partnerships with industry giants such as Comcast, DIRECTV, Blackberry, AT&T, Verizon, CNN, Cartoon Network, various TV stations, local radio stations, and numerous other vendors to enhance business synergies and broaden reach

Store Manager - Best Buy Co. - Plantation, FL

(2000-09 - 2016-03)

• Recruited, trained and supervised new employees
• Developed strategies to maximize sales and profitability
• Conducted daily store operations, including opening and closing procedures and cash handling
• Ensured compliance with safety regulations and company policies
• Prepared monthly reports on sales figures, expenses, profits
• Maintained accurate records of employee performance reviews
• Created weekly work schedules for store personnel
• Assessed operational efficiency of the store's departments
• Reviewed customer feedback to make operational improvements and promote satisfaction
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage

Assistant Manager, Supervisor, Sales Associate - The Home Depot - South Plainfield, NJ

Diploma - McKee Vocational Technical High School

Certification - Business Analytics - University of North Carolina's Kenan-Flagler Business School