Jack Chiolino

Detail-oriented and motivated professional with a Bachelor of Science in Computer Science and extensive customer service experience. Skilled in organization, communication, and problem-solving, with proven ability to balance administrative responsibilities and technical tasks. Seeking to contribute to a dynamic office environment by delivering efficient operations, strong support for staff and leadership, and a commitment to professionalism and teamwork.

Approved Annotator at Outlier AI (2025-11 – 2026-01)

• Trains an AI model by labelling data in text and video
• Simulates conversations between users and AI
• Multi-Model Training
• Evaluating the quality and accuracy of AI-generated responses

Approved Annotator at Project Hedgehog (2026-01 – 2026-06)

• Trains an AI model by labelling data in text and video
• Simulates conversations between users and AI
• Multi-Model Training
• Evaluating the quality and accuracy of AI-generated responses

Customer Service Associate at Walgreens (2020-09 – 2024-12)

• Delivered high-level customer service by addressing about 20+ inquiries per shift, resolving concerns, and maintaining professional communication.
• Assisted in daily store operations including cash handling of up to $1,000 per shift, organizing product displays, and properly managing stock.
• Supported and collaborated on in-store marketing campaigns, setting up seasonal displays and promotional signs to improve customer engagement and boosted item sales by 15%.
• Trained 5+ new team hires by providing hands-on training in policies, POS use, procedures, de-escalation techniques, and customer service standards, leading to faster onboarding and team consistency.
• Consistently met and exceeded performance benchmarks in productivity and customer satisfaction, leading to fair praise in customer responses.

Data Analytics Job Simulation at Deloitte Australia (2025-08 – 2025-08)

• Completed a Deloitte job simulation involving data analysis and forensic technology
• Created a data dashboard using Tableau
• Used Excel to classify data and draw business conclusions

Software Development Job Simulation at Datacom (2025-08 – 2025-08)

• Completed a simulation focussed on how the software development team at Datacom approaches their work
• Reviewed a web application and planned for future improvements
• Identified the root cause of bugs and implemented a fix to improve the application

Transaction Tax Consulting Job Simulation at Ryan, LLC (2025-08 – 2025-08)

• Completed a job simulation assisting in a project involving a long-time client with Ryan's Sales and Use Tax team.
• Performed an error analysis to identify whether the client made any overpayments or underpayments of tax in the last quarter on their purchase transactions.
• Evaluated a recovery opportunity for the client and presented findings to the team.

Product Management Job Simulation at Electronic Arts (2025-08 – 2025-08)

• Completed a job simulation where I developed a solid understanding of different KPIs, and selected the most appropriate KPIs for measuring and assessing specific business problems related to a strategy RPG mobile game.
• Demonstrated my knowledge of key performance indicators within the video game industry.
• Broke down tasks for creating a data-driven video game presentation.

Teller Job Simulation at Wells Fargo Bank (2025-08 – 2025-08)

• Completed a job simulation focused on fraud prevention and customer service as a Wells Fargo Bank Teller.
• Applied security protocols to verify customer transactions, detect fraudulent activity, and escalate concerns appropriately.
• Communicated professionally with customers while balancing efficiency, compliance, and risk management.
• Documented suspicious transactions in a formal escalation report to supervisors and the fraud prevention team.

Cloud Platform Job Simulation at Verizon (2025-11 – 2025-11)

• Completed a job simulation involving building a hypothetical new VPN product for Verizon's Cloud Computing team.
• Used command line Python to test whether Verizon's VPN met the cloud-native traits, i.e. redundancy, resiliency and least-privilege.
• Researched approaches to achieve application security and communicated insights in a PowerPoint Presentation.

Software Engineering Job Simulation at Wells Fargo (2025-11 – 2025-11)

• Understood relevant requirements for building a system to manage financial portfolios
• Figured out what data the system needed to keep track of drafted a visual representation of the data as an entity relationship diagram (ERD)
• Used the IntelliJ developer application to implement the ERD and published it to GitHub

Bachelor of Science in Computer Science – University of Central Arkansas (2025-08)