Jackie A

I am seeking a position with a company who can use an energetic and driven individual with integrity, who can meet demands and eager to be involved in helping them accomplish their vision.

Software Engineer/QA Analyst - IQNavigator/Beeline, Inc. - Centennial USA

(2008-04)

• Primary quality analyst for integration, financial and reporting modules of IQN and Beeline VMS.
• Analyzed customer-specific setup from sourcing to invoicing, identifying misconfigurations and recommending targeted solutions.
• Evaluated invoice delivery and ensured solution compliance with client invoice specifications.
• Streamlined invoice processing and reconciliations, enhancing overall efficiency in financial operations.
• Designed and executed comprehensive test plans and scenarios, ensuring high-quality software releases.
• Documented and tracked software defects, collaborating with development teams to resolve issues.
• Performed regression testing, ensuring stability of product functionality after system updates.
• Executed manual test cases and ran automated test suites within system limitations.
• Conducted compatibility tests on software and network environments, identifying key performance issues.

Store Associate - The Container Store - Lone Tree USA

(2020-09 - 2026-01)

• Welcome customers into the store
• Direct customers to merchandise
• Return all store items to correct fixtures and shelves
• Ensure items were sized correctly and well organized
• Handle cash, credit card and gift card transactions at point of sale
• Ensure assigned areas were always clean
• All other duties as assigned

Store Associate - Stein Mart, Inc. - Denver USA

(2013-11 - 2020-08)

• Welcome customers into the store
• Make sure the ladies department was well organized and presentable
• Returned all clothing items to correct fixtures and shelves
• Ensure items were sized correctly and well organized
• Ensure assigned areas were always clean
• All other duties as assigned

Customer Accounting Invoicing Analyst - IQNavigator, Inc. - Centennial USA

(2004-06 - 2008-03)

• Prepared billing invoices for contingent workers
• Analyze customer issues to determine root cause and resolve discrepancies through detailed research.
• Collaborated with customer accounting to effectively address and resolve billing and invoicing issues.
• Manage all escalations through to resolution engaging the client and manager
• Prioritized and effectively managed multiple tasks with attention to detail
• Configured accounts in the VMS systems
• Created amendments, as needed

Customer Care Team Lead - Metrocall - Denver USA

(1990-02 - 2004-12)

• Built a professional rapport and maintained on-going contact and communication with the client to ensure all needs were met satisfactorily.
• Led team to enhance customer service delivery and satisfaction.
• Performed root cause analysis to problem solve
• Led customer care team, managing daily activities to enhance response times.
• Managed daily operations to ensure efficient call-handling processes.
• Trained staff in effective communication and problem-solving techniques.
• Trained employees and generated reports to monitor sales trends, service features, and new acquisitions.

Bachelor of Business Administration - Business Management & Accounting - University of Arkansas