Daina Grant

Detail-oriented and reliable Quality Assurance Associate with a strong focus on ensuring product accuracy and compliance with company standards. Skilled in conducting inspections, identifying defects, and implementing quality improvement initiatives. Proficient in utilizing testing tools and systems to enhance operational efficiency and product quality.

Adept at troubleshooting issues, collaborating with cross-functional teams, and maintaining high safety standards in fast-paced environments. Committed to continuous improvement and delivering exceptional results in every aspect of quality assurance.

QA ANALYST - Walmart - Tampa, FL

(2019-03)

• Ensured products met quality standards through thorough inspections and testing.
• Developed and implemented inspection activities to identify defects.
• Identified and resolved product issues in collaboration with teams.
• Coordinated efficient receipt of materials, ensuring space in the fulfillment center.

CNS - Shady Plams Retirment Home - TAMPA, Florida

(2014-08)

• Delivered personalized care, ensuring residents' safety, comfort, and well-being.
• Assisted residents with daily activities, including hygiene, grooming, and mobility support.
• Observed and documented changes in residents' health, promptly reporting concerns.
• Provided emotional support and companionship, fostering a nurturing environment.

VOLUNTEER SERVICE - mercy hospital - miami, florida

(2015-10 - 2016-05)

• Assisted hospital staff with patient care, administrative tasks, and maintaining a clean and organized environment.
• Supported laboratory operations by preparing materials, following safety protocols, and ensuring proper equipment handling.
• Provided compassionate assistance to elderly residents in a nursing home, enhancing their daily living experience.
• Collaborated with healthcare professionals to improve facility efficiency and deliver quality service to patients and staff.

COMPANION - Senior helper - tampa, florida

(2013-10 - 2014-05)

• Offered companionship and emotional support, fostering a warm and engaging environment.
• Assisted in planning and preparing nutritious meals tailored to individual dietary needs.
• Managed light housekeeping duties to maintain a clean and comfortable living space.
• Supported daily activities and errands, ensuring a smooth and stress-free routine.

SHIFT MANAGER - MCDONALD'S - tampa, florida

(2011-09 - 2013-10)

• Supervised and motivated staff to maintain high productivity, ensuring seamless daily operations.
• Resolved customer concerns efficiently, enhancing satisfaction and repeat business.
• Managed employee scheduling, optimized workflows, and streamlined processes for maximum efficiency.
• Trained and mentored team members, fostering skill development and improving overall team performance.

SALES REPRESENTATIVE - Proactive - tampa, florida

(2011-06 - 2011-09)

• Engaged with customers to introduce products and services, aligning solutions with their needs.
• Provided exceptional service, offering tailored recommendations to enhance satisfaction and retention.
• Conducted product demonstrations, showcasing features and benefits to drive sales.
• Maintained accurate records and processed transactions efficiently while ensuring account management.

SALES REPRESENTATIVE - incoco nail bar - tampa, florida

(2010-11 - 2011-07)

• Delivered engaging product presentations, demonstrating features and benefits to drive sales.
• Provided exceptional service, resolving inquiries and concerns efficiently to enhance the shopping experience.
• Managed cash handling, processed transactions accurately, and ensured proper deposits.
• Trained and mentored new team members, ensuring they gained expertise in all areas for optimal performance.

SHIRT LEADER - MCDONALD'S - TALLAHASSEE, florida

(2006-06 - 2006-09)

• Trained and mentored team members on customer service and order management.
• Utilized communication and problem-solving skills to resolve customer concerns and ensure satisfaction.
• Managed financial transactions, including money handling, deposits, and cash balancing.
• Demonstrated versatility by working across all areas and cross-training team members.

CREW MEMBER - pollo TROPICAL - MIAMI, florida

(2006-01 - 2006-06)

• Cultivated interpersonal skills by interacting with customers, ensuring a positive experience.
• Demonstrated patience and listening while addressing customer inquiries and needs.
• Took initiative in completing tasks, promoting teamwork, and ensuring accountability.
• Delivered service by processing orders, serving food, and maintaining an organized workspace.

VOLUNTEER SERVICE - big sister big brother/good life progrom - miami, fl

(2000-05 - 2002-01)

• Provided one-on-one tutoring in reading and math, offering personalized academic support to students.
• Organized and facilitated after-school activities focused on enhancing students' reading and math skills.
• Assisted students in identifying academic challenges and developed strategies to overcome them.
• Fostered problem-solving skills by guiding students through difficult concepts and providing ongoing encouragement.

High School - Miami Northwestern High School

Bachelor's Degree - Florida Agricultural and Mechanical University

Diploma - Ultimate Medical Academy