Jackie Gonzalez

Provides customer service to a diverse range of clients with patience, clarity, and professionalism. Maintains a calm, composed demeanor in high-stress situations and effectively de-escalate challenging interactions. Engaging with children, supporting their development through building.

Brick Specialist - Lego Brand Retail Flagship Store - New York, NY

(2022-04)

• Provides customer service to a diverse range of clients with patience, clarity, and professionalism.
• Maintains a calm, composed demeanor in high-stress situations and effectively de-escalate challenging interactions.
• Engaging with children, supporting their development through building.
• Maintains back of house replenisment in a timely and efficient manner.

Professional Shopper - Amazon - Remote

(2021-07 - 2022-03)

• Selected and packed online orders with accuracy and attention to quality.
• Organized orders for efficient pickup and delivery.
• Assisted customers, providing support and product guidance.

Tutor - South Bronx United - New York, NY

(2017-01 - 2021-03)

• Provided academic support to younger club members, assisting with school projects and assignments.
• Served on Youth Leadership Council, collaborating on discussions and planning community service initiatives.
• Developed strong communication, teamwork, and leadership skills through peer tutoring and collaborative leadership discussions.

Team Captain - Lehman College Women's Soccer - New York, NY

(2022-08 - 2022-11)

• Selected as team captain, leading teammates in training, competition, and team coordination.

Team Member - Lehman College Women's Soccer - New York, NY

(2019-08 - 2022-08)

• Competed as a collegiate soccer player, demonstrating discipline, teamwork, and time management.
• Student-athlete balancing varsity soccer commitments with academic responsibilities.

Volunteer - Hunger for America

(2019-01 - 2019-01)

• Volunteered with Hunger for America, supporting food distribution efforts for individuals and families in need.

Bachelors of Arts - Psychology - Lehman College (2019 - 2023)