Certified Pharmacy Technician (CPhT) - Walgreens - Bronx, NY
(2021-12)
Assist the pharmacists in providing quality pharmaceutical care to all patients by performing technical duties in the pharmacy department, working under the direct supervision of the Pharmacist
- Pharmaceutical knowledge (brand and generic drugs)
- Familiarity with medical terms
- Preparing prescription labels
- Point of sale (POS) systems
- Billing and reimbursement software
- Inventory management
- Drug compatibility software
- Interpret and enter prescriptions
- Answers, resolves and triages inbound inquiries
- Understanding of 3rd party insurances and follow-through of insurance-related issues
- Resolves insurance-related issues and assists patients with various forms of financial assistance
- Professional filling of prescriptions (right medication, right dosage, right amount)
- Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
- Identify and assembling supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids
- Prepares medication for delivery to patients and departments
- Communicates directly with patients over the phone to assist them in the awareness of their medications
- Ordering medications and supplies using applicable technology
- Actively participates in process improvement timelines initiatives
- Provide outbound therapy/medication adherence checkups
Patient Care Technician - DaVita - Bronx, NY
(2020-08 - 2022-01)
- Currently in application process of BONENT Certification
- Assembling supplies and preparing machinery
- Testing monitors and machine functions
- Taking patient vital signs before and after treatment
- Measuring, calculating and adjusting blood flow and fluid removal rates
- Monitoring patients and equipment, responding to alarms, and adjusting treatment
- Responding appropriately to dialysis-related emergencies
- Disinfecting dialysis supplies and sanitizing equipment
- Communicating emotional, medical, psychosocial, and nutritional concerns to the registered nurse and working with them to ensure patient needs are met
- Cannulating patients and needle removal and aftercare
- Collecting blood samples
- Maintaining a clean and safe environment for patients
Unit Assistant - Beth Abraham Center for Rehabilitation and Nursing - Bronx, NY
(2020-04 - 2020-06)
- Provided assistance as needed with serving meals and assisted feeding
- Transported Residents as needed
- Provided one on one with residents and observed residents for safety measures
- Answered call bells and report to the nurse the resident's needs
- Answered phone calls and assisted families with getting in contact with their loved ones
- Assisted Nurses and Aides with errands and tasks such as cleaning, retrieving equipment and making sure unit was well stocked with supplies
- Made and cleaned unoccupied resident beds and tidy resident rooms and bathrooms
- Assisted the therapists with group activities
- Assisted with housekeeping duties such as additional disinfecting measures to keep everyone safe
- Recreational activities for residents
- Helped to keep a smile on residents faces and provided a positive and upbeat attitude during the Covid-19 crisis when help was needed the most
Visa Processing Officer - Cox and Kings Global Services
(2017-08 - 2018-08)
- Document scrutiny and collection of applications and passports for visa processing
- Insuring to document all passports in organized spreadsheets to ensure nothing gets lost
- Ensure entire visa process is completed within mandated turn around time
- Data entry, filing and file retrieval
- Submission of passports and visa applications to embassies and consulates for processing
- Answering phones and email inquiries and assisting clients with application preparation
- Shipping completed passports and visas back to clients, keeping an organized spreadsheet of all tracking numbers to ensure nothing gets lost
- Preparing and submitting expense reports to the accounting office
- Updating customer files with accurate notes and contacting clients to resolve issues within documentation
Associate/Shift Supervisor - Rite Aid
(2015-01 - 2017-08)
Delivered excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipments were received
- Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
- Responded to telephone inquiries by providing quality service to customers and associates
- Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems quickly and avoid escalation of issues
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Scanning in vendors and receiving invoices
- Successfully assisted customers with product selections and purchases, me-service transactions
- Achieved daily sales goal by cross selling and promoting additional products and services
- Built relationships with customers by asking questions and utilizing effective listening skills
- Multi-tasked between assignments, computer screens, and computer applications to complete all daily tasks
- Write order supply requests to replenish merchandise
- Trained new employees on basic customer service techniques and procedures
- Collaborated with managers, team members, and vendors to achieve the company's goals
- Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism
- Practiced in customer relations, sales and inventory control
- Demonstrated skills in improving store operations, increasing sales, and reducing costs
- Maintain daily record of all transactions and generate reports for store manager
- Motivate sales employees to improve morale, performance, and store revenue
Housekeeper/Babysitter - Gina Fredericks
(2011-01 - 2015-08)
- Performed various duties among which preparing, serving and feeding meals to three children, one who has special needs
- Assisting them bathe and dress themselves
- Often did laundry and cleaned rooms daily
- Took children out for walks and played games all while maintaining a safe environment
Cashier - McDonald's
(2010-06 - 2010-12)
- Operated cash register and frequent guest cards
- Provided great customer service for about 300 customers on each shift
- Restocked condiments and napkins and maintained clean workplace
- Assisted customers with questions and product selections
