Jackie Young

Eager to collaborate with event planning, hospitality, and bespoke international travel experiences, including detailed itineraries and experiences for more than 25 international experiences for family and friends. Solid foundation in developing long lasting partnerships, identifying new account opportunities, resolving guest issues, maintaining customer data, and delivering exceptional hospitality and services to large guest portfolio. Enthusiastic to expand collaborative efforts within a small group to maximize efficiencies, while offering the personal touch that makes the event look nearly effortless to the hosts/guests.

Extensive experience focused on a customer-centric approach to meet the highest level of client satisfaction and repetitive business bookings.

Client Relationship Manager at HairClub for Men

Cross-selling, upselling, membership portfolio management, client services, and brand management

• Positioned for rapid growth in marketing and sales strategy by using existing client data and metrics, eliminating individual negotiated deals to return clients to national pricing levels, producing an average increase in monthly revenues between 2-5%
• Managed client relationships through daily client-facing interactions and effective communication skills resulting in an average of 100 interactions a day through phone, email and in person
• Delivered strategic corporate account management and support with account development strategies designed to achieve account revenues and sales goals

President at Young Resource Group, LLC

Cross-selling, upselling, membership portfolio management, and client relationship management

• Developed long lasting partnerships and identified new account opportunities
• Maintained customer data and delivered exceptional hospitality and services to large guest portfolio

Direct Sales Unit Leader at Creative Memories, Inc.

Sales strategy execution, team leadership, stakeholder communication, and process improvement

• Actively pursued growth opportunities in leadership and organization by soliciting, leading, and managing a unit team of 12 colleagues across 2 lines with national sales and recruiting recognition
• Executed sales strategies and met sales goals through team management and cross-departmental collaboration

Project Manager, Back Office Systems & Partner Marketing at America Online, Inc. (AOL)

Business strategy, budget management, stakeholder communication, and partner marketing

• Focused on strengthening capabilities in business strategy by providing specialized consultation, recommendations, marketing advice, logistics planning, partner marketing, and records management for AOL/CompuServe rebate program, valued at over $60M annual revenues
• Responsible for over $100M budget of AOL-branded partner marketing materials and associated logistics for 10 consumer retail clients
• Managed projects from conception to commercialization through cross-functional communication with various teams, such as Stakeholders, Engineers, Quality, and external records management team

Master of Arts in Diplomacy, Political Geography & Commerce – The Patterson School of Diplomacy at the University of Kentucky

Bachelor of Arts with Honors in Political Science & History – Hollins University