Mortgage Broker at Texana Bank (2024-12 – 2026-05)
- Trust building — Established credibility with clients through transparent communication, consistent follow‑through, and a service‑first mindset
- Rapid rapport — Built quick, meaningful connections that helped clients feel comfortable discussing financial needs and long‑term goals
- Book‑of‑business growth — Expanded personal client portfolio through proactive outreach, referrals, and maintaining strong ongoing relationships
- Client retention — Strengthened loyalty by delivering dependable support, timely updates, and personalized banking solutions
- Cross‑team coordination — Partnered with lending, operations, and service teams to ensure seamless client experiences and unified communication
Mortgage Loan Officer at Rocket Mortgage (2023-07 – 2024-10)
- Client understanding — Identified borrower needs and delivered tailored guidance to create a clear, confident loan experience
- Precision processing — Maintained flawless documentation and accuracy across high‑volume applications and detailed financial requests
- Service‑driven sales — Exceeded performance goals through consultative education, proactive support, and transparent communication
- Relationship management — Built trust with clients through consistent follow‑through, empathy, and professional communication
- Issue resolution — Resolved complex borrower concerns with composure, compliance discipline, and solution‑focused problem solving
Server at The Last Word (2023-01 – 2025-01)
- Order precision — Delivered fast, accurate order entry in a craft‑cocktail, high‑expectation environment
- Service readiness — Maintained spotless bar tops, tables, and service stations to uphold fine‑dining standards
- Peak‑hour support — Backed up bartenders and servers during rushes to keep service smooth and timely
- Menu fluency — Guided guests through cocktails, ingredients, and chef‑driven dishes to elevate the dining experience
- Guest hospitality — Provided attentive, personalized service that built rapport and encouraged repeat visits
Server at Isalita (2015-03 – 2017-03)
- Daily specials — informed guests of daily specials and signature Isalita dishes to elevate the dining experience
- Menu guidance — explained ingredients, spice levels, and cooking methods to support confident ordering
- High‑volume service — delivered exceptional hospitality to large daily guest counts with consistent satisfaction
- Team collaboration — coordinated with kitchen, bar, and FOH staff to maintain smooth operations
- Suggestive selling — recommended food and beverage pairings to enhance guest engagement and check averages
Restaurant Consultant at Self-employed (2020-01 – Present)
- Operational Overhauls — Consulted with 20+ restaurants to streamline workflows, reduce waste, and improve daily efficiency.
- Revenue Optimization — Implemented menu engineering, pricing strategies, and cost controls that increased client profitability.
- Ground‑Up Development — Led the full build‑out and launch of 5 new restaurants, from concept creation to opening‑day operations.
- Staff Training — Developed training systems that improved service consistency, guest satisfaction, and team performance.
- Brand Positioning — Guided owners in refining brand identity, guest experience, and market differentiation to strengthen long‑term growth.
Kitchen Lead/ Business Development at Takoi (2018-03 – 2025-05)
- Concept development — Led creation and refinement of new restaurant concepts, aligning branding, menu direction, and operational strategy.
- Site planning — Evaluated locations for viability, guest flow, build‑out requirements, and long‑term operational efficiency.
- Operational build‑outs — Supported development of multiple restaurant projects, coordinating layout, equipment needs, and workflow design.
- Multi‑unit consulting — Provided development guidance to 20+ restaurants, improving systems, staffing models, and revenue performance.
- Launch support — Worked off‑site while getting the Ann Arbor location up and running, overseeing timelines, vendor coordination, and staff readiness.
Restaurant Manager at Jerusalem Gardens (2012-01 – 2017-01)
- Business growth — Scaled restaurant operations 4× through staffing, menu, and workflow improvements
- Leadership impact — Directed owner's full city council campaign with coordinated outreach and logistics
- Team development — Built and coached FOH/BOH teams to strengthen consistency and service standards
- Operational excellence — Managed scheduling, inventory, vendors, and peak‑hour performance for smooth service
- Revenue and cost performance — Increased weekly sales while reducing waste and optimizing purchasing
