Jacob Downing

Installed, repaired, and maintained plumbing systems Includes pipes, fixtures, appliances such as sinks, toilets, water heaters, and drains Ability to troubleshoot problems, diagnose leaks, and comply with plumbing codes

Plumber Technician Apprentice - Rooter Man Plumbing - Tampa Bay, Florida

(2024-06)

• Installed, repaired, and maintained plumbing systems
• Includes pipes, fixtures, appliances such as sinks, toilets, water heaters, and drains
• Ability to troubleshoot problems, diagnose leaks, and comply with plumbing codes
• Ability to work well with employees/customers

Telescope Pictures Manager/Salesman/Beach Photographer - Telescope Pictures - Ocean City, Maryland

(2021-04 - 2024-05)

• Identified and sought out prospective beach-going customer groups including families, couples, friends and other vacationers in order to sell a variety of professional beach photo products
• Achieving sales targets by essentially closing upwards to twenty "cold calls" daily
• 2x Scoper of the year award (2022-2023), MVP award winner (2021)
• Strategically increased both customer post rates and ticket sales averages by consistently securing monetary deposits
• Approached, solicited, photographed, and sold high-end family beach portraits in a competitive sales environment
• Worked in the production studio to assist customers during the photo selection process in order to maximize sales as well as consistently achieving and exceeding weekly and monthly sales targets
• Successfully endorsed Telescopes familial repertoire by remaining accessible, patient, and friendly
• Worked closely with a diverse customer base

Crew Member - Dunkin Donuts

(2023-12 - 2024-05)

• Accurately take and fulfill guest orders, including preparing and serving food and beverages according to brand standards
• Operate POS (Point of Sale) systems and handle cash and credit transactions with integrity and accuracy
• Follow food safety and sanitation guidelines to ensure a clean and safe restaurant environment
• Assist in the daily cleaning and maintenance of all areas of the restaurant including dining room, restrooms, and equipment
• Replenish food and beverage items and maintain stock levels as needed
• Work as part of a team to meet and exceed store performance goals

Security/Front Desk - Carousel Oceanfront Hotel and Condos - Ocean City, Maryland

(2023-12 - 2024-05)

• Patrolled property on foot to deter intruders and address any improper conduct or suspicious behavior
• Regularly inspected access points and locks
• Monitored surveillance equipment and write detailed incident reports
• Created key cards for condo owners and non condo owners
• Conducted condo tours and showings
• Responded to all emergencies related to guests and/or coworkers

Driver Assistant - UPS - Zelionople, PA

(2022-11 - 2023-02)

• Transported and safely delivered items to prevent damage or loss
• Navigated routes with relevant map programs and GPS systems
• Handled merchandise in accordance with product handling standards
• Delivered merchandise on tight schedules to meet customer targets
• Lifted up to 120 pounds

Borough Maintenance/ Landscape/Construction Laborer - Franklin Park Borough - Franklin Park, PA

(2018-05 - 2020-08)

• Performed landscape maintenance tasks such as mowing, edging, bed grooming, pruning, fertilizing, blowing, weed control, and repair of irrigation
• Cut grass and trimmed around garden areas, trees, and other obstacles
• Raked, mulched, and performed general upkeep for municipal buildings, parks, and fields
• Light construction

Bachelor of Science - Criminal Justice - Shippensburg University

Certificate - Victim Services - Shippensburg University